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I have a 2010 macbook pro and it won't allow me to update past EL Capitan and my iPhone running 17.1 won't sync anymore

please help


MacBook Pro 13″, OS X 10.11

Posted on Sep 24, 2023 8:15 PM

Reply
Question marked as Best answer

You should be able to upgrade your MacBook Pro (13-inch, Mid 2010) to High Sierra (10.13.6). The App Store won't show you the High Sierra download unless you go through the special link in this Apple Support article:


How to download and install macOS - Apple Support


Hopefully that will solve your iPhone synchronization problem (though I can't guarantee that it will).


Once you are on High Sierra, you may want to install Firefox 115 ESR. It isn't getting feature updates any more – but Mozilla says they will still be providing critical security updates for it up until September 2024. Having Firefox (even if you don't use it for most of your browsing) may help you with sites that don't display correctly using High Sierra's version of Safari, or that complain about that version of Safari being too outdated and insecure.


https://support.mozilla.org/en-US/kb/firefox-users-macos-1012-1013-1014-moving-to-extended-support


You may also want to install iTunes 12.8.3.


iTunes - Apple


Posted on Sep 24, 2023 10:06 PM

1 reply
Question marked as Helpful

Sep 25, 2023 12:33 AM in response to TheFriend23

How much Free space do you have on your Drive?


Start with this...


Safe Boot, (holding Shift key down at startup), does the problem occur in Safe Mode? Could take 10 minutes or more.


Safe mode attempts to repair Disks & clears lots of caches & loads safe Drivers, & prevents loading of 3rd party extensions, so if Safe Mode works try again in regular boot.


Start up from macOS Recovery

Option-⌘-R

Upgrade to the latest macOS compatible with your Mac.


In Disk Utility>View, select Show all Devices, highlight the top left entry.


APFS won't work for Sierra or earlier, Sierra or earlier needs MacOS Extended Journaled. High Sierra won't work for APFS on earlier Macs.


What has often worked for others is to use this Restore Method instead of CMD+r keys...


Option-⌘-R

Upgrade to the latest macOS compatible with your Mac.


Messed up Factory Reset on MacBook Pro Mi… - Apple Community

2017 iMac failing to install Sierra in re… - Apple Community

Clean Install of High Sierra: Multiple Fa… - Apple Community

An Error Occurred While Preparing The Ins… - Apple Community



3 replies
Question marked as Best answer

Sep 24, 2023 10:06 PM in response to TheFriend23

You should be able to upgrade your MacBook Pro (13-inch, Mid 2010) to High Sierra (10.13.6). The App Store won't show you the High Sierra download unless you go through the special link in this Apple Support article:


How to download and install macOS - Apple Support


Hopefully that will solve your iPhone synchronization problem (though I can't guarantee that it will).


Once you are on High Sierra, you may want to install Firefox 115 ESR. It isn't getting feature updates any more – but Mozilla says they will still be providing critical security updates for it up until September 2024. Having Firefox (even if you don't use it for most of your browsing) may help you with sites that don't display correctly using High Sierra's version of Safari, or that complain about that version of Safari being too outdated and insecure.


https://support.mozilla.org/en-US/kb/firefox-users-macos-1012-1013-1014-moving-to-extended-support


You may also want to install iTunes 12.8.3.


iTunes - Apple


Question marked as Helpful

Sep 25, 2023 12:33 AM in response to TheFriend23

How much Free space do you have on your Drive?


Start with this...


Safe Boot, (holding Shift key down at startup), does the problem occur in Safe Mode? Could take 10 minutes or more.


Safe mode attempts to repair Disks & clears lots of caches & loads safe Drivers, & prevents loading of 3rd party extensions, so if Safe Mode works try again in regular boot.


Start up from macOS Recovery

Option-⌘-R

Upgrade to the latest macOS compatible with your Mac.


In Disk Utility>View, select Show all Devices, highlight the top left entry.


APFS won't work for Sierra or earlier, Sierra or earlier needs MacOS Extended Journaled. High Sierra won't work for APFS on earlier Macs.


What has often worked for others is to use this Restore Method instead of CMD+r keys...


Option-⌘-R

Upgrade to the latest macOS compatible with your Mac.


Messed up Factory Reset on MacBook Pro Mi… - Apple Community

2017 iMac failing to install Sierra in re… - Apple Community

Clean Install of High Sierra: Multiple Fa… - Apple Community

An Error Occurred While Preparing The Ins… - Apple Community



I have a 2010 macbook pro and it won't allow me to update past EL Capitan and my iPhone running 17.1 won't sync anymore

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