How do I reset my I-Pad model A1337, with-out a Log-in Password.

Greetings. I have just recently purchased a used Apple I-Pad 64gig model A1337 from a City run Recycling facility and Charity Shop, in a fair looking condition, but with dead batteries and without a charger. The unit was unable to boot-up and sold to me as-is. Although I initially intended to keep the unit for parts, I purchased a new power-supply and after two days of tinkering, managed to boot-up the unit. I have found it to be in quite reasonable condition, though I cannot proceed beyond the log-in screen, which still has the log-in profile of the previous owner. ... I am not sure how to proceed from here, thinking that the most logical approach is to attempt to track the previous owner through their Apple account ID, if possible, but also being a bit reluctant when considering what the reasons might have been for sending the unit for recycling or donation; the case often being a deceased individual or divorce clutter etc... I would really appreciate some guidance with this matter, maybe somebody else had a similar situation??? comments welcome. thanks

iPad (1st generation)

Posted on Sep 24, 2023 10:12 PM

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Question marked as Top-ranking reply

Posted on Sep 25, 2023 6:39 AM

If the iPad disabled or Activation Locked, unless you can independently obtain assistance from the previous owner, the iPad is (and will remain) useless to you. If you are able to contact the original owner, they will require this information:

What to do before you sell, give away, or trade in your iPhone or iPad - Apple Support


Here are the Apple support pages that outline the Activation Lock - and the only mechanisms by which it can be satisfied:

Activation Lock for iPhone, iPad, and iPod touch - Apple Support

Turn off Activation Lock – Apple Support


As you will discover, unless you are the owner of the AppleID that was last used to activate the device, you’ll not be able to defeat or bypass the Activation Lock. With documentary evidence that you are the original owner (such as the original sales receipt showing the serial number), Apple may be prepared to assist - otherwise they and nobody here will be able to help you.


The All Too Common SAD Reality of Buying … - Apple Community



Here is what Apple suggests when purchasing a previously used device:


Check for Activation Lock before you buy a device from someone else


Before you buy an iPhone, iPad, or iPod touch, from someone other than Apple or an authorized Apple reseller, make sure that the device is erased and no longer linked to the previous owner’s account. Follow these steps to check if the device is ready to use: 

  1. Turn on and unlock the device. 
  2. If the passcode lock screen or the Home screen appears, the device hasn't been erased. Ask the seller to completely erase the device by going to Settings > General > Reset > Erase All Content and Settings. Don't take ownership of any used iPhone, iPad, or iPod touch until it's been erased.
  3. Begin the device setup process.
  4. If you're asked for the previous owner’s Apple ID and password, the device is still linked to their account. Hand the device back to the seller and ask them to enter their password. If the previous owner isn't present, contact them as soon as possible and ask them to use a browser to remove the device from their account. Don't take ownership of any used iPhone, iPad, or iPod touch until it has been removed from the previous owner’s account.

You will know that a device is ready for you to use when you're asked to "Set up your iPhone," “Set up your iPad," or “Set up your iPod” the first time you turn it on.

Similar questions

2 replies
Question marked as Top-ranking reply

Sep 25, 2023 6:39 AM in response to MacZsa-zsa

If the iPad disabled or Activation Locked, unless you can independently obtain assistance from the previous owner, the iPad is (and will remain) useless to you. If you are able to contact the original owner, they will require this information:

What to do before you sell, give away, or trade in your iPhone or iPad - Apple Support


Here are the Apple support pages that outline the Activation Lock - and the only mechanisms by which it can be satisfied:

Activation Lock for iPhone, iPad, and iPod touch - Apple Support

Turn off Activation Lock – Apple Support


As you will discover, unless you are the owner of the AppleID that was last used to activate the device, you’ll not be able to defeat or bypass the Activation Lock. With documentary evidence that you are the original owner (such as the original sales receipt showing the serial number), Apple may be prepared to assist - otherwise they and nobody here will be able to help you.


The All Too Common SAD Reality of Buying … - Apple Community



Here is what Apple suggests when purchasing a previously used device:


Check for Activation Lock before you buy a device from someone else


Before you buy an iPhone, iPad, or iPod touch, from someone other than Apple or an authorized Apple reseller, make sure that the device is erased and no longer linked to the previous owner’s account. Follow these steps to check if the device is ready to use: 

  1. Turn on and unlock the device. 
  2. If the passcode lock screen or the Home screen appears, the device hasn't been erased. Ask the seller to completely erase the device by going to Settings > General > Reset > Erase All Content and Settings. Don't take ownership of any used iPhone, iPad, or iPod touch until it's been erased.
  3. Begin the device setup process.
  4. If you're asked for the previous owner’s Apple ID and password, the device is still linked to their account. Hand the device back to the seller and ask them to enter their password. If the previous owner isn't present, contact them as soon as possible and ask them to use a browser to remove the device from their account. Don't take ownership of any used iPhone, iPad, or iPod touch until it has been removed from the previous owner’s account.

You will know that a device is ready for you to use when you're asked to "Set up your iPhone," “Set up your iPad," or “Set up your iPod” the first time you turn it on.

Sep 25, 2023 6:15 AM in response to MacZsa-zsa

Unless you can track down the previous owner and get them

to release the Activation Lock, the iPad will remain useless.

If you are successful in tracking down the previous owner,

give them this link so they can free up the iPad for your use:

What to do before you sell, give away, or trade in your iPhone or iPad - Apple Support


Apple will not assist. There is no workaround for the security

features of Activation Lock.


If you cannot get a refund (iPad was sold as is), recycle the iPad responsibly.


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How do I reset my I-Pad model A1337, with-out a Log-in Password.

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