upgrade to iOS 17 keeps failing

I've made several attempts to update to iOS17 with my 11 ProMax. The download keeps failing. I've tried over wifi and with cellular data.

iPhone 11 Pro Max

Posted on Sep 25, 2023 7:04 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 28, 2023 3:00 PM

Thanks for posting in the Apple Support Communities Vtsegura,


By going through each of the steps from the following page, we're confident you'll be able to apply the update: If your iPhone or iPad won't update


If you're unable to get the update to download on your iPhone after reviewing that page, the bottom of the resource advises the best next steps:


Remove and download the update again
If you still can't install the latest version of iOS or iPadOS, try downloading the update again:
1. Go to Settings > General > [Device name] Storage.
2. Find the update in the list of apps.
3. Tap the update, then tap Delete Update.
4. Go to Settings > General > Software Update and download the latest update.

If you don't see the update in the list of apps or if the issue happens again, you need to update your device with your computer:

* Update your device using a Mac with macOS Catalina or later
* Update your device using a Mac with macOS Mojave or earlier, or a Windows PC

Learn how to use recovery mode if your computer doesn't recognize your device or your screen is stuck on the Apple logo for several minutes without a progress bar.


We hope you find this helpful!

2 replies
Question marked as Top-ranking reply

Sep 28, 2023 3:00 PM in response to Vtsegura

Thanks for posting in the Apple Support Communities Vtsegura,


By going through each of the steps from the following page, we're confident you'll be able to apply the update: If your iPhone or iPad won't update


If you're unable to get the update to download on your iPhone after reviewing that page, the bottom of the resource advises the best next steps:


Remove and download the update again
If you still can't install the latest version of iOS or iPadOS, try downloading the update again:
1. Go to Settings > General > [Device name] Storage.
2. Find the update in the list of apps.
3. Tap the update, then tap Delete Update.
4. Go to Settings > General > Software Update and download the latest update.

If you don't see the update in the list of apps or if the issue happens again, you need to update your device with your computer:

* Update your device using a Mac with macOS Catalina or later
* Update your device using a Mac with macOS Mojave or earlier, or a Windows PC

Learn how to use recovery mode if your computer doesn't recognize your device or your screen is stuck on the Apple logo for several minutes without a progress bar.


We hope you find this helpful!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

upgrade to iOS 17 keeps failing

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