Apple keeps deleting my (positive) review on the App Store

Any resolution to this? Every review I make gets deleted. I called support and was told that it takes a few days for them to go up. When I told them mine had been made weeks before and I could see ones from the same date as mine but mine was gone, they just said they had no idea and couldn't help me.

Hey oma42,

Section C of the Apple Media Services Terms and Conditions page details Account requirements. The only thing we can see in this section that may be valid is the age equivalency. Was your Apple ID set up by a parent or legal guardian, educational institution, or any other type of mobile device management system? If so, this is likely why.

C. ACCOUNT 

Using our Services and accessing your Content may require an Apple ID. An Apple ID is the account you use across Apple’s ecosystem. Use of Game Center is subject to this Agreement and also requires a Game Center account. Your account is valuable, and you are responsible for maintaining its confidentiality and security. Apple is not responsible for any losses arising from the unauthorized use of your account. Please contact Apple if you suspect that your account has been compromised.

You must be age thirteen (13) (or equivalent minimum age in your Home Country, as set forth in the Apple ID creation process) to create an account and use our Services. Apple IDs for persons under this age can be created by a parent or legal guardian using Family Sharing or by an approved educational institution, though certain devices may prevent such Apple IDs from accessing certain Services on the device. A parent or legal guardian who is creating an account for a minor should review this Agreement with the minor to ensure that they both understand it.  

Legal - Apple Media Services - Apple

If this doesn't apply to you, try contacting Apple Support for specific answers regarding your account. You can connect from the Get Support portal in most countries.

Kindest Regards.

Hi oma42,

i think there is a keyword in your original review which makes Apple’s automatic scan delete your review. I had the same problem. I guess they only check for that word and don’t check the context in which it is used, which is not so clever and not justified in my opinion.

I don’t want to repeat that word here (for obvious reasons) but you can see for yourself above if you look for the word i have replaced with “*” - you wrote:

“After initial iOS 17 iCloud issues there is a ********** now."

Kind regards.

oma42 wrote:

Hi there,

I did contact Apple Support 3 days ago, and today they replied "Due to the nature of your request you'll need to speak with our support team by phone". This is ridiculous.

That is the route you will need to take. None of us have access to your account to provide any reason for your review to be deleted. Speaking to support by phone as directed in your email will probably give you the answer you are looking for. Anything else here is just speculation. Let us know what they say.

Hey there oma42, 

You can use the following link to contact Apple Support   

Have a good one!