Order incomplete

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Level 1

4 points

Order incomplete

My order dated 22/9/23 for iPad Pro was with students discount from uniday, which included free pencil at the time of order. But in delivery package the pencil not found. On talking to to helpline, I was said that I was supposed to get a confirmation page. But I told them that I didn’t receive any confirmation page and my order was excepted along with free pencil without any such formality.

As free pencil is not in my package I feel cheated and misguided on my order.

i request fulfilment of my demand urgently.

iPad Pro, iPadOS 16

Posted on Sep 25, 2023 8:54 AM

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Answer 1

LotusPilot

Level 10

321,864 points

Sep 25, 2023 9:27 AM in response to lohit97

With limited exceptions, contributors within the Apple Support Community (ASC) are all end-users, just like you. Other than the site Moderators, Apple neither monitor nor participate within the Support Community.

ASC is a user-to-user technical community. Contributors can offer advice with operation of your devices - and guidance/help if you are experiencing difficulties. We can also direct you to technical resources and appropriate contact-points for Apple support.

Nobody here has any access to your order history.

When you placed your order with Apple, you should have received a confirmation email - and within it, you will have contact information for any issues or enquiries concerning your order fulfilment. Otherwise, you will need to seek assistance directly from Apple Support. You will find the links to Support at top-right and bottom-left of this page.

Contributors have absolutely no influence with Apple, Apple Support, or its Development Team.

For information, Apple staff are identified as Community Specialists.

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Order incomplete

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