Update 17.0.1 issues

I got the new update on both my XS MAX phones and now the apple earphones with lightning charger is not recognizable.

iPhone XS Max, iOS 17

Posted on Sep 25, 2023 9:04 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 30, 2023 6:12 AM

Hi Blessed1KingJesus,


We'd love to see if we can help resolve the issue for you. It sounds like you're referring to EarPods that plug into the Lightning connector on your device, correct? If so, we recommend trying the following steps to resolve the issue.


"Check for debris, damage, or loose connections


  1. Check for debris in the headphone port on your iPhone or iPad.
  2. Check your headphone cable, connector, remote, and earbuds for damage, like wear or breakage. 
  3. Look for debris on the meshes in each earbud. To remove debris, gently brush all openings with a small, soft-bristled brush that's clean and dry. 
  4. Firmly plug your headphones back in. If your iPhone or iPad has a case, you might need to remove the case to get a firm connection. 


If you can't hear any sound or if only one side of your headphones works


  1. Adjust the volume with the volume buttons on your iPhone or iPad, or use the Volume slider in Control Center on iPhone or Control Center on iPad
  2. To see if you need a replacement, try a second pair of headphones. If the second pair works, contact the manufacturer of the initial pair and ask if you need a replacement. If the second pair doesn't work, contact Apple Support


If your microphone doesn't work


  1. Make sure that your headphones have a built-in microphone.
  2. Check your microphone for blockage, like debris, lint, or plastic packaging.
  3. To see if you need a replacement, try a second pair of headphones. If the second pair works, contact the manufacturer of the initial pair and ask if you need a replacement. If the second pair doesn't work, contact Apple Support."


Reference: If your headphones don't work with your iPhone or iPad - Apple Support


Cheers!





1 reply
Question marked as Top-ranking reply

Sep 30, 2023 6:12 AM in response to Blessed1KingJesus

Hi Blessed1KingJesus,


We'd love to see if we can help resolve the issue for you. It sounds like you're referring to EarPods that plug into the Lightning connector on your device, correct? If so, we recommend trying the following steps to resolve the issue.


"Check for debris, damage, or loose connections


  1. Check for debris in the headphone port on your iPhone or iPad.
  2. Check your headphone cable, connector, remote, and earbuds for damage, like wear or breakage. 
  3. Look for debris on the meshes in each earbud. To remove debris, gently brush all openings with a small, soft-bristled brush that's clean and dry. 
  4. Firmly plug your headphones back in. If your iPhone or iPad has a case, you might need to remove the case to get a firm connection. 


If you can't hear any sound or if only one side of your headphones works


  1. Adjust the volume with the volume buttons on your iPhone or iPad, or use the Volume slider in Control Center on iPhone or Control Center on iPad
  2. To see if you need a replacement, try a second pair of headphones. If the second pair works, contact the manufacturer of the initial pair and ask if you need a replacement. If the second pair doesn't work, contact Apple Support


If your microphone doesn't work


  1. Make sure that your headphones have a built-in microphone.
  2. Check your microphone for blockage, like debris, lint, or plastic packaging.
  3. To see if you need a replacement, try a second pair of headphones. If the second pair works, contact the manufacturer of the initial pair and ask if you need a replacement. If the second pair doesn't work, contact Apple Support."


Reference: If your headphones don't work with your iPhone or iPad - Apple Support


Cheers!





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