Series 8 Apple Watch

Screen is frozen on “Update Complete” a hard Restart Does Not Work. Any suggestions?

iPhone 14 Pro Max, iOS 16

Posted on Sep 25, 2023 9:30 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 30, 2023 6:59 AM

Hey _wadanda_,


First, we'd recommend reviewing the steps for force restarting Apple Watch here to see if that helps: Restart Apple Watch - Apple Support


"Force Apple Watch to restart

If you can’t turn off your Apple Watch or if the problem continues, you may need to force your Apple Watch to restart. Do this only if you’re unable to restart your Apple Watch.

To force restart, hold down the side button and the Digital Crown at the same time for at least ten seconds, until the Apple logo appears."


You may also want to restart your paired iPhone as well as that could resolve the issue: Restart your iPhone - Apple Support


The steps here may help as well as they outline troubleshooting to take when update issues occur: Update your Apple Watch - Apple Support


"Need more help with updating?

Try these steps:

  1. Make sure that your Apple Watch is connecting properly to its charger
  2. Restart your Apple Watch.
  3. Restart your paired iPhone.
  4. Try again to update your Apple Watch.

If the update won't start:

  1. Open the Apple Watch app on your iPhone.
  2. Tap General > Software Update.
  3. Delete the update file.
  4. Try again to update your Apple Watch.

Learn what to do if you see 'Cannot Install Update' when updating Apple Watch or if your Apple Watch says you need more available storage to install a watchOS update."


Thanks!




1 reply
Question marked as Top-ranking reply

Sep 30, 2023 6:59 AM in response to _wadanda_

Hey _wadanda_,


First, we'd recommend reviewing the steps for force restarting Apple Watch here to see if that helps: Restart Apple Watch - Apple Support


"Force Apple Watch to restart

If you can’t turn off your Apple Watch or if the problem continues, you may need to force your Apple Watch to restart. Do this only if you’re unable to restart your Apple Watch.

To force restart, hold down the side button and the Digital Crown at the same time for at least ten seconds, until the Apple logo appears."


You may also want to restart your paired iPhone as well as that could resolve the issue: Restart your iPhone - Apple Support


The steps here may help as well as they outline troubleshooting to take when update issues occur: Update your Apple Watch - Apple Support


"Need more help with updating?

Try these steps:

  1. Make sure that your Apple Watch is connecting properly to its charger
  2. Restart your Apple Watch.
  3. Restart your paired iPhone.
  4. Try again to update your Apple Watch.

If the update won't start:

  1. Open the Apple Watch app on your iPhone.
  2. Tap General > Software Update.
  3. Delete the update file.
  4. Try again to update your Apple Watch.

Learn what to do if you see 'Cannot Install Update' when updating Apple Watch or if your Apple Watch says you need more available storage to install a watchOS update."


Thanks!




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Series 8 Apple Watch

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