My apple tv has been stuck on step 1 of update for the last 2 hours. What do I do?

Hey David998,

First, we'd recommend reviewing this article for help on resolving Apple TV update issues: Update your Apple TV - Apple Support

"Get help

• If you can’t update your Apple TV, make sure that you’re connected to a Wi-Fi or Ethernet network.
• If the progress bar for the update appears stuck or paused, don’t unplug your Apple TV. Allow more time for the update to complete. If you've been waiting for more than an hour, contact Apple Support before you restart or unplug your Apple TV.
• If there is an issue during the update, you might see a message that asks you to Reset All Settings, Restore, or Restart. Try the Restart option first. If issues persist, try Reset All Settings followed by Restore.
• If your TV shows an iPhone next to an Apple TV, learn what to do.
• If your TV shows a warning symbol, learn what to do."

Based on the amount of time it's been stuck, per the guidance in the article, we'd recommend reaching out to Apple Support for further assistance before restarting or unplugging the TV. You can contact them here: contact Apple Support

Thanks!