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User profile for user: cln19
cln19 Author
User level: Level 1
4 points

Unable to re enter password for Hotmail.com email account

I recently had to change my hotmail.com password (microsoft live). I have been able to re-enter new password on iphone, and desk top so hotmail email is working on those devices. However, my ipad air continuely asks me to go to settings to re enter password. Yet when I go to hotmail account and tap on "Re enter Password" it just returns to the same page. I do notice that in gray type at top of page it says Account not authenticated. ???


Windows, Windows 10

Posted on Sep 25, 2023 2:09 PM

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User profile for user: LotusPilot
LotusPilot
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User level: Level 10
289,052 points

Posted on Sep 25, 2023 3:22 PM

Some email providers now require the use of App Specific Passwords when accessing mail over IMAP or POP3. If this applies to your email account, you will need to generate a unique password for your iPad email account - that will differ from your normal Account Password. As examples - AOL, Yahoo, Google, Microsoft all use App Specific Passwords when using anything other than their own email client Apps. 


Microsoft accounts include live.com, outlook.com and hotmail.com domains.


If you need to generate an App Specific Password, you’ll need to log-in to your Mail Providers account management webpage - using a web browser - and generate the Password from the appropriate account security page.


More details about Microsoft App Passwords can be found here:

https://support.microsoft.com/en-us/account-billing/using-app-passwords-with-apps-that-don-t-support-two-step-verification-5896ed9b-4263-e681-128a-a6f2979a7944

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User profile for user: LotusPilot
LotusPilot
Community+ 2024
User level: Level 10
289,052 points

Sep 25, 2023 3:22 PM in response to cln19

Some email providers now require the use of App Specific Passwords when accessing mail over IMAP or POP3. If this applies to your email account, you will need to generate a unique password for your iPad email account - that will differ from your normal Account Password. As examples - AOL, Yahoo, Google, Microsoft all use App Specific Passwords when using anything other than their own email client Apps. 


Microsoft accounts include live.com, outlook.com and hotmail.com domains.


If you need to generate an App Specific Password, you’ll need to log-in to your Mail Providers account management webpage - using a web browser - and generate the Password from the appropriate account security page.


More details about Microsoft App Passwords can be found here:

https://support.microsoft.com/en-us/account-billing/using-app-passwords-with-apps-that-don-t-support-two-step-verification-5896ed9b-4263-e681-128a-a6f2979a7944

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Unable to re enter password for Hotmail.com email account

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