I don’t have a computer to connect my iPad to iTunes to do a software update. What do I do?
Need help please
iPad, iOS 11
Need help please
iPad, iOS 11
You appear to have arrived here from a support page concerning update of your iPad.
Whether or not you are able to update any iPad to a newer version of iOS/iPadOS will be dictated by the iPad model - and the currently installed version of iOS. You can find this information here:
Settings > General > About
Not sure which iPad you have? Identify your iPad model.
Here is a list of the highest version of iOS supported by the older models of iPad (for simplicity - “generations” are shortened to a number) that are restricted in their ability to be updated:
32-bit devices (obsolete)
iPad1 - iOS 5.1.1
iPad2, iPad3 and iPad mini1 - iOS 9.3.5 (WiFi Only models), iOS 9.3.6 (WiFi & Cellular)
iPad4 - iOS 10.3.3 (WiFi Only), iOS 10.3.4 (WiFi & Cellular)
64-bit devices
iPad Air1, iPad mini2 and iPad mini3 - iOS 12.5.7
iPad Air2, iPad mini4 - iPadOS 15.7.9
iPad5, iPad Pro (9.7"/12.9" first generation) - iPadOS 16.7
Newer models are all able to be updated to the current version - iPadOS 17.0.1:
If your iPad is capable of update to a more recent version of iOS/iPadOS than is currently installed, these support pages outline both the available methods by which the update can be performed - and troubleshooting should you experience difficulties:
Update your iPhone, iPad or iPod touch – Apple Support
If you can't update or restore your iPhone, iPad or iPod touch – Apple Support
If your iPhone, iPad or iPod touch won’t update - Apple Support
iOS update and restore errors – Apple Support
Be aware that while an iPad may be capable of update, in some circumstances you may need to use a computer to perform the update*. To do so, you will need access to either a Windows PC (with iTunes for Windows installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS). Ensure that your installed version of iTunes has been updated to the most recent version; the essential device drivers are included.
Download and use iTunes for Windows – Apple Support
Update to the latest version of iTunes – Apple Support
Update software on iPhone, iPad or iPod touch in iTunes on PC - Apple Support
Update your iPhone, iPad, or iPod touch with the Finder - Apple Support
(*) If you don’t have access to a suitable computer of your own, that of a helpful friend or family member will suffice. Alternatively, the technicians at the Genius Bar of your local Apple Store or Apple Authorised Service Provider (AASP) will be delighted to assist.
Genius Bar Reservation and Apple Support Options - Apple
If you have a beta profile installed, ensure this has been removed from your iPad - as, otherwise, installation of production software updates may be inhibited. This support page provides the necessary information to remove the beta from your iPad:
How to uninstall iOS beta software - Apple Support
You should note that for your iPad to install an available update, its battery must be charged to at least 50% capacity - and/or be connected to its Power Adapter. Similarly, the iPad can only be updated over a standard WiFi connection - or be updated by a PC or Mac using iTunes or Finder - over a USB connection.
You appear to have arrived here from a support page concerning update of your iPad.
Whether or not you are able to update any iPad to a newer version of iOS/iPadOS will be dictated by the iPad model - and the currently installed version of iOS. You can find this information here:
Settings > General > About
Not sure which iPad you have? Identify your iPad model.
Here is a list of the highest version of iOS supported by the older models of iPad (for simplicity - “generations” are shortened to a number) that are restricted in their ability to be updated:
32-bit devices (obsolete)
iPad1 - iOS 5.1.1
iPad2, iPad3 and iPad mini1 - iOS 9.3.5 (WiFi Only models), iOS 9.3.6 (WiFi & Cellular)
iPad4 - iOS 10.3.3 (WiFi Only), iOS 10.3.4 (WiFi & Cellular)
64-bit devices
iPad Air1, iPad mini2 and iPad mini3 - iOS 12.5.7
iPad Air2, iPad mini4 - iPadOS 15.7.9
iPad5, iPad Pro (9.7"/12.9" first generation) - iPadOS 16.7
Newer models are all able to be updated to the current version - iPadOS 17.0.1:
If your iPad is capable of update to a more recent version of iOS/iPadOS than is currently installed, these support pages outline both the available methods by which the update can be performed - and troubleshooting should you experience difficulties:
Update your iPhone, iPad or iPod touch – Apple Support
If you can't update or restore your iPhone, iPad or iPod touch – Apple Support
If your iPhone, iPad or iPod touch won’t update - Apple Support
iOS update and restore errors – Apple Support
Be aware that while an iPad may be capable of update, in some circumstances you may need to use a computer to perform the update*. To do so, you will need access to either a Windows PC (with iTunes for Windows installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS). Ensure that your installed version of iTunes has been updated to the most recent version; the essential device drivers are included.
Download and use iTunes for Windows – Apple Support
Update to the latest version of iTunes – Apple Support
Update software on iPhone, iPad or iPod touch in iTunes on PC - Apple Support
Update your iPhone, iPad, or iPod touch with the Finder - Apple Support
(*) If you don’t have access to a suitable computer of your own, that of a helpful friend or family member will suffice. Alternatively, the technicians at the Genius Bar of your local Apple Store or Apple Authorised Service Provider (AASP) will be delighted to assist.
Genius Bar Reservation and Apple Support Options - Apple
If you have a beta profile installed, ensure this has been removed from your iPad - as, otherwise, installation of production software updates may be inhibited. This support page provides the necessary information to remove the beta from your iPad:
How to uninstall iOS beta software - Apple Support
You should note that for your iPad to install an available update, its battery must be charged to at least 50% capacity - and/or be connected to its Power Adapter. Similarly, the iPad can only be updated over a standard WiFi connection - or be updated by a PC or Mac using iTunes or Finder - over a USB connection.
Use of a Mac or Windows PC maybe, now, unavoidable.
Make sure your iPad is, at least, charged to 50% or greater to attempt this.
Also, make sure your iPad has, at least, between 6-8 GBs of free internal data storage space for downloading and installing a major iOS/iPadOS upgrade.
Make sure your desktop/laptop computer has plenty of internal drive storage space, also.
Also, make sure to do a backup of your iPad's data, prior to upgrading/updating.
Backup to Apple iCloud and/or a full Mac or Windows PC using the same iTunes app OR, if a newer Mac running macOS Catalina, or later, making a backup using the macOS Finder app.
How to back up your iPhone, iPad, and iPod touch - Apple Support
If NO access to a Mac or Windows computer, you will have to seek help from a good friend or family member, with a full Mac or Windows PC, to help you out
OR
Search online to locate and call contact your nearest, “local” Apple Store location to try/attempt to make an appointment to get your Apple iPad upgraded/updated to its latest iPadOS 15 version.
OR, alternatively, use the “Support” link, at the upper right hand corner of every Apple Support Community Webpage to attempt to schedule an appointment with your nearest Apple Store location.
Apple Store employees will be glad to help/assist you.
Best of Luck to You!
I don’t have a computer to connect my iPad to iTunes to do a software update. What do I do?