My refund for an accidental subscription was granted but the money never returned to my account

Accidentally, the funds for the application subscription were debited, I requested a refund. They wrote to me that the money was returned and the issue was resolved. But the money never came to the account.


[Edited by Moderator]

iPhone 12, iOS 16

Posted on Sep 25, 2023 7:20 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 26, 2023 1:14 AM

If Apple has approved your request, see this Apple article: Check the status of a refund for apps or content that you bought from Apple

Check the status of a refund for apps or content that you've bought from Apple – Apple Support (UK)

When will I get the money back?                                            

If your refund is approved, the funds will be applied to the same payment method that you used to buy the item

 

Here's how long it takes for a refund to appear on your account or statement:

Store credit – It may take up to 48 hours to see the refund in your Apple Account balance.

 

Mobile phone billing – It may take up to 60 days for the statement to show the refund. Processing time may be affected by your network provider. You can contact your network provider for an update.

 

All other payment methods – It may take up to 30 days for the statement to show the refund. If you can't see the refund after 30 days, contact your financial institution.

 

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Note:

Never post your Apple ID credentials (such as Apple ID, billing address, phone number, etc.) on a public forum, that is asking for trouble.

Have asked the host to remove it.

1 reply
Question marked as Top-ranking reply

Sep 26, 2023 1:14 AM in response to adikevic

If Apple has approved your request, see this Apple article: Check the status of a refund for apps or content that you bought from Apple

Check the status of a refund for apps or content that you've bought from Apple – Apple Support (UK)

When will I get the money back?                                            

If your refund is approved, the funds will be applied to the same payment method that you used to buy the item

 

Here's how long it takes for a refund to appear on your account or statement:

Store credit – It may take up to 48 hours to see the refund in your Apple Account balance.

 

Mobile phone billing – It may take up to 60 days for the statement to show the refund. Processing time may be affected by your network provider. You can contact your network provider for an update.

 

All other payment methods – It may take up to 30 days for the statement to show the refund. If you can't see the refund after 30 days, contact your financial institution.

 

 -----

Note:

Never post your Apple ID credentials (such as Apple ID, billing address, phone number, etc.) on a public forum, that is asking for trouble.

Have asked the host to remove it.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

My refund for an accidental subscription was granted but the money never returned to my account

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