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I have a problem with in-app purchases of games and I can't buy them

Hello, good time, I have a problem with in-app purchases of games and I can't buy them

iPhone 6s, iOS 15

Posted on Sep 25, 2023 11:47 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 26, 2023 12:42 AM

aminmohammadpour Said:

"My friend told me that in-app purchases take 24 hours to 72 hours for security to verify you to buy something in-app. Is this true? Because I can buy everywhere except games."

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Not that I've ever come across.


So, Contact Apple Support:

For financial support, contact Apple Support. Tell them that the purchase is not going through as it should. If need be, perform a screensharing session with the Apple Rep. Show then what you are seeing on the screen.

  • Contact Us - Choose Locations
  • Proceed from there as necessary
  • Note: Phone calls are taking a bit to go through at the moment, due to lots of calls. And that makes sense, because with the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)
9 replies
Question marked as Top-ranking reply

Sep 26, 2023 12:42 AM in response to aminmohammadpour

aminmohammadpour Said:

"My friend told me that in-app purchases take 24 hours to 72 hours for security to verify you to buy something in-app. Is this true? Because I can buy everywhere except games."

-------


Not that I've ever come across.


So, Contact Apple Support:

For financial support, contact Apple Support. Tell them that the purchase is not going through as it should. If need be, perform a screensharing session with the Apple Rep. Show then what you are seeing on the screen.

  • Contact Us - Choose Locations
  • Proceed from there as necessary
  • Note: Phone calls are taking a bit to go through at the moment, due to lots of calls. And that makes sense, because with the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)

Sep 25, 2023 11:53 PM in response to aminmohammadpour

aminmohammadpour Said:

"I have a problem with in-app purchases of games and I can't buy them: Hello, good time, I have a problem with in-app purchases of games and I can't buy them"

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Thank you or the screenshot.


Is your Apple ID disabled? When it becomes disabled, you cannot make in-app purchases.


If so, contact Apple Support.


Unlocking Your Locked Apple Account:

Observing your post, it appears that you are unable to access your Apple Account, being that it has become locked. So, if that is the case, here is the information to use:


See if this Helps: If your Apple ID is Locked or Disabled - Apple Support


If that is of no success, then give Apple a Direct Call:

As you might suspect, no one here would know the reason for the occurrence, of course. So, contact Apple. They’ll know why this occurred and will run you right through how to fix.

Contacting Apple:

  • Contact Us - Choose Locations
  • Proceed from there as necessary
  • Note: Phone calls are taking a bit to go through at the moment, due do lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)


For Note:

There are quite a few reasons as to why this may have occurred. Some possible reasons include:

  • Too many unsuccessful login attempts
  • VPN (Virtual Private Network) usage
  • Disobeying Terms & Conditions
  • Consistent transactions
  • Session Times Out

Sep 26, 2023 12:30 AM in response to aminmohammadpour

"aminmohammadpour Said: I have a problem with in-app purchases of games and I can't buy them: Hello, good time, I have a problem with in-app purchases of games and I can't buy them [...]No, I don't have a problem with buying apps from the App Store or Apple Music, but I can't buy games like Clash Royale and PUBG Mobile."

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Location-Restrictions:

So, is the app dulled out in the App Store? Not all apps are available in all countries/regions. It all has to do with licensing between Apple and the Developer.

I have a problem with in-app purchases of games and I can't buy them

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