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Problems with my emails connections and downloading on iPad and iPhone since iOS 17.0.1 update

I updated my iPhone 11 and iPad 9th Gen to ios16.7 and straight away my email settings have gone wayward?

I have a Sky email account through Yahoo, tried numerous times to reload either iPhone and iPad.

All old emails are not being downloaded from server, I keep getting errors when connecting to server.

tried updating IPad to iOS 17.0.1 and the problem is no better and now the iPad is stuttering in other apps.

iPad, iPadOS 17

Posted on Sep 26, 2023 3:26 AM

Reply
Question marked as Best reply

Posted on Sep 26, 2023 3:31 AM

Start with initial fault finding:


What happens when you try to receive or send email? Do you see any errors - and if so, what do you see?


If email is failing to send or receive, you are likely to see indicative errors at the bottom of the mail sidebar - the wording of the error usually providing sufficient information to determine the nature of the problem.


Deleting and re-adding your email account is sometimes the easiest way to resolve a problem with a specific Mail account. After deleting the account, perform a forced restart before re-adding the email account to your iPad.


  • Delete account:

Settings > Mail > Accounts > [Your Mail Account] > Delete Account


  • Force restart the iPad:

Force restart iPad - Apple Support


  • Add Mail Account:

Settings > Mail > Add Account



Also be aware that some email providers now require the use of App Specific Passwords when accessing mail over IMAP or POP3. If this applies to your email account, you will need to generate a unique password for your iPad email account - that will differ from your normal Account Password. As examples - AOL, Yahoo, Google, Microsoft all use App Specific Passwords when using anything other than their own email client Apps.


If you need to generate an App Specific Password, you’ll need to log-in to your Mail Providers account management webpage - using a web browser - and generate the Password from the appropriate account security page.


More information about AOL’s App Specific Passwords can be found here:

https://help.aol.com/articles/allow-apps-that-use-less-secure-sign-in?guccounter=1


For Yahoo, more information can be found here:

https://help.yahoo.com/kb/SLN27791.html


For Gmail:

https://support.google.com/mail/answer/185833?hl=en-GB


Microsoft:

https://support.microsoft.com/en-us/account-billing/using-app-passwords-with-apps-that-don-t-support-two-step-verification-5896ed9b-4263-e681-128a-a6f2979a7944

2 replies
Question marked as Best reply

Sep 26, 2023 3:31 AM in response to Pal183

Start with initial fault finding:


What happens when you try to receive or send email? Do you see any errors - and if so, what do you see?


If email is failing to send or receive, you are likely to see indicative errors at the bottom of the mail sidebar - the wording of the error usually providing sufficient information to determine the nature of the problem.


Deleting and re-adding your email account is sometimes the easiest way to resolve a problem with a specific Mail account. After deleting the account, perform a forced restart before re-adding the email account to your iPad.


  • Delete account:

Settings > Mail > Accounts > [Your Mail Account] > Delete Account


  • Force restart the iPad:

Force restart iPad - Apple Support


  • Add Mail Account:

Settings > Mail > Add Account



Also be aware that some email providers now require the use of App Specific Passwords when accessing mail over IMAP or POP3. If this applies to your email account, you will need to generate a unique password for your iPad email account - that will differ from your normal Account Password. As examples - AOL, Yahoo, Google, Microsoft all use App Specific Passwords when using anything other than their own email client Apps.


If you need to generate an App Specific Password, you’ll need to log-in to your Mail Providers account management webpage - using a web browser - and generate the Password from the appropriate account security page.


More information about AOL’s App Specific Passwords can be found here:

https://help.aol.com/articles/allow-apps-that-use-less-secure-sign-in?guccounter=1


For Yahoo, more information can be found here:

https://help.yahoo.com/kb/SLN27791.html


For Gmail:

https://support.google.com/mail/answer/185833?hl=en-GB


Microsoft:

https://support.microsoft.com/en-us/account-billing/using-app-passwords-with-apps-that-don-t-support-two-step-verification-5896ed9b-4263-e681-128a-a6f2979a7944

Sep 26, 2023 4:01 AM in response to LotusPilot

Hi Lotuspilot, thanks for the swift reply


i have tried the above over the last few days and still getting errors on my email account.

everything worked before the update?

I am receiving new emails and able to view recently stored emails.

But, I cannot not view older emails stored on my account.

I get all the titles, with no data or anything else.

This is the message I receive when trying to view.

“This message has not been downloaded from the server”

Problems with my emails connections and downloading on iPad and iPhone since iOS 17.0.1 update

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