On 21/11/2023 at 15:20 I went to Apple Store at Arendale shopping center, in Manchester , UK to trade in an old iPhone and iPad, the lady staff named Sara took my name and asked me to just wait for 15 to 20 minutes and after almost 30 minutes I checked back with here and she said we have called you and you weren’t their while I was in the store and in close proximity to here. When I asked to be served then she said we have removed your name and you have to re-register and wait for another 15 to 20 minutes again which is not acceptable so I have left the store and never coming back again I promise you. Furthermore; I really didn’t feel the personal connection and the good customer service in this store , may be because I am a foreigner and not British?
furthermore; when I asked the store email to right a review they gave me invalid email address that didn’t go through which is very shocking for me.