iTunes store/Apple Music issues

My Apple laptops with iTunes won't play a substantial number of songs on Apple Music. I just get that endless, silent circle around the arrow. They will play with my newer macbook pro with Apple Music. However, sometimes playlists I make (I am on the iCloud) on my Apple Music laptop will not show on my 2 iTunes macbook pros.

MacBook Pro 13″, OS X 10.11

Posted on Sep 26, 2023 6:49 AM

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1 reply

Sparks0829

Community Specialist

Oct 3, 2023 12:06 PM in response to Jonny Baby

Hi there Jonny Baby,

It sounds like the issue lies with using an older Mac with outdated software. You can try working through the suggestions in this support article, but keep in mind, they are for macOS Catalina: If you have problems playing music on Mac - Apple Support

There aren't any support documents for older software versions and this behavior.

If this behavior persists, you'll want to reach out to Apple Support directly for further assistance. They're best-equipped to take a closer look at the issue and provide some additional guidance. This link will help you get started: Apple Support

Take care.

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iTunes store/Apple Music issues

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