Right airpod doesn't work

I have tried all of the steps provided, but my right airpod still doesn't work - is there a way to get it replaced?

AirPods Pro

Posted on Sep 26, 2023 10:17 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 26, 2023 11:02 PM

Re: Right airpod doesn't work


Trying the steps provided was a great step to take.

Wondering if you have also tried resetting the AirPods:

How to reset your AirPods and AirPods Pro - Apple Support

and

AirPods firmware should update automatically with a Mac or device that has the latest MacOS, or iOS version.

About firmware updates for AirPods - Apple Support

_______________________________

Re: is there a way to get it replaced?


You can: Find the serial number of your AirPods - Apple Support


You can then enter the serial number to check your coverage:

Check Your Service and Support Coverage - Apple Support : There may be onscreen instructions to follow.


More info:

About Warranty: Legal - Hardware Warranties - Apple

Legal - Hardware Warranties - Apple


Also: About Replacement : AirPods Repair & Service - Apple Support

or

Learn how to send your AirPods, AirPods Pro, and Wireless Charging Case to Apple using Express Replacement Service - Apple Support


Else:

If you decide to visit an Apple Store: a Genius Bar reservation is recommended:

Genius Bar Reservation and Apple Support Options - Apple

1 reply
Question marked as Top-ranking reply

Sep 26, 2023 11:02 PM in response to amygirl_1970

Re: Right airpod doesn't work


Trying the steps provided was a great step to take.

Wondering if you have also tried resetting the AirPods:

How to reset your AirPods and AirPods Pro - Apple Support

and

AirPods firmware should update automatically with a Mac or device that has the latest MacOS, or iOS version.

About firmware updates for AirPods - Apple Support

_______________________________

Re: is there a way to get it replaced?


You can: Find the serial number of your AirPods - Apple Support


You can then enter the serial number to check your coverage:

Check Your Service and Support Coverage - Apple Support : There may be onscreen instructions to follow.


More info:

About Warranty: Legal - Hardware Warranties - Apple

Legal - Hardware Warranties - Apple


Also: About Replacement : AirPods Repair & Service - Apple Support

or

Learn how to send your AirPods, AirPods Pro, and Wireless Charging Case to Apple using Express Replacement Service - Apple Support


Else:

If you decide to visit an Apple Store: a Genius Bar reservation is recommended:

Genius Bar Reservation and Apple Support Options - Apple

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Right airpod doesn't work

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