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Why can’t I download apps on my iPad due to payment verification

i tried to download an app and it’s telling me to sign in and then verify my payment but first of all it’s a free app and I already have a card set up on it so why wouldn’t it take that one?

iPad, iPadOS 14

Posted on Sep 26, 2023 2:04 PM

Reply
2 replies

Sep 26, 2023 2:08 PM in response to ElizabethSantos

Try to verify your payment information, you need to Sign in to your Apple ID account page and edit / update your Apple ID details -> https://appleid.apple.com                                                     

  • On the Sidebar click Payment methods -> then tap Payments Methods and tap Manage payment method.


or

If you need to change or update your Apple ID payment method

If you need to change or update your Apple ID payment method - Apple Support

  • If you want to change your card, you need to add first the new card, then remove the old card.

 

or

Add a payment method to your Apple ID

Add a payment method to your Apple ID – Apple Support (UK)

  • If you want to change your card, you need to add first the new card, then remove the old card.


See also the following Apple articles:

Payment methods you can use with your Apple ID

Payment methods you can use with your Apple ID – Apple Support (UK)

 

fyi: Not all credit & debit cards seem to work with App Store / iTunes Store, try a different one, or preferably a credit card.

If your card is not accepted as a paymenf method, you need to contact your bank.


Remove a payment method from your Apple ID -> Remove a payment method from your Apple ID - Apple Support

⤵️

If you can't remove a payment method

If you have subscriptions like iCloud+, have an unpaid balance, or you use purchase sharing, you must keep at least one payment method on file.


If you have followed all the steps and instructions and if you still need help, get support from Apple directly -> Get Support or call Apple in your region see -> Contact Apple for support and service or check -> here for more support and assistance.


Sep 26, 2023 2:08 PM in response to ElizabethSantos

If you can't download free apps on your iPad due to payment verification:


1. Sign out of your Apple ID in "Settings" > "iTunes & App Store," then sign back in.

2. Check and update your payment information in your Apple ID settings.

3. Try adding a different payment method, even if the app is free.

4. Ensure your billing address and region settings match your payment method.

5. Contact Apple Support if the issue persists for personalized assistance.

Why can’t I download apps on my iPad due to payment verification

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