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natank Author

Level 1

4 points

Files app downloads forever

I sync a number of files using iCloud Drive between my devices. However, I can’t download any of the files using my iPhone - clicking it to start a download just gives me a loading image with text saying “Waiting”.

Have left it for over 6 hours just trying to download a 1MB PDF, but the download doesn’t start. Using cellular data and wifi result in the same issue. Background app refresh has been turned on, and I’m not on low data mode. Haven’t been able to find any solutions - anyone else faces this issue?

iPhone 13, iOS 15

Posted on Sep 27, 2023 3:25 AM

Best reply

GoenLee

Level 1

69 points

Posted on Sep 27, 2023 3:28 AM

Hi mate,

I have some solutions you can try

Check iCloud storage, delete files if needed
Enable Background App Refresh for Files
Toggle iCloud Drive off and back on
Update to latest iOS version
Try downloading over WiFi instead of cellular
Restart your iPhone
Delete and reinstall Files app

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Files app downloads forever

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