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Hello!


I paid for icloud memory up to 1 terabyte


I was charged from my phone number


Please add me a memory or return the money


[Edited by Moderator]

iPhone 12 Pro, iOS 16

Posted on Sep 27, 2023 4:23 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 30, 2023 10:44 AM

Hi SvetaNemerovich,


Thank you for using the Apple Support Communities! To request a refund, please follow the steps below that can help:


Request a refund for apps or content that you bought from Apple


1. Sign in to reportaproblem.apple.com.
2. Tap or click "I'd like to," then choose "Request a refund." 
3. Choose the reason why you want a refund, then choose Next.
4. Choose the app, subscription, or other item, then choose Submit. If you were charged for a subscription that you no longer want, you can also cancel the subscription.


We would also recommend the resource below if you are receiving an alert on your device to confirm the type of storage you need:


What's the difference between device storage and iCloud storage?


Hope this helps!

Have a great day.


1 reply
Question marked as Top-ranking reply

Sep 30, 2023 10:44 AM in response to SvetaNemerovich

Hi SvetaNemerovich,


Thank you for using the Apple Support Communities! To request a refund, please follow the steps below that can help:


Request a refund for apps or content that you bought from Apple


1. Sign in to reportaproblem.apple.com.
2. Tap or click "I'd like to," then choose "Request a refund." 
3. Choose the reason why you want a refund, then choose Next.
4. Choose the app, subscription, or other item, then choose Submit. If you were charged for a subscription that you no longer want, you can also cancel the subscription.


We would also recommend the resource below if you are receiving an alert on your device to confirm the type of storage you need:


What's the difference between device storage and iCloud storage?


Hope this helps!

Have a great day.


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