iPhone 15 Pro Max keeps muting itself while actively on calls It is not on do not disturb. The volume is all the way up. Notifications are on and my mute button is not active! I have the latest software and I have reset it multiple times.
[Re-Titled by Moderator]
iPhone 14 Pro Max, iOS 17
Greetings cjay257,
Thank you for using Apple Support Communities, it's great to have you here.
Is it possible that you're pressing the new Action button without realizing it? Since that button is new, if you've used iPhone in the past, you may not be expecting to press it. This article has some more information on how that button works, so hopefully you are able to get familiar with it and see if you think that may be what is going on: Customize the Action button on iPhone 15 Pro and iPhone 15 Pro Max - Apple Support
If you don't think that is what you're experiencing, go ahead and reach out to Apple directly for additional support. If support is available in your region, this will let you work directly with an AppleCare Advisor who specializes in resolving this exact type of issue. You can begin by reaching out here: Get Support
We hope this information is helpful!
Have a great day.
Greetings cjay257,
Thank you for using Apple Support Communities, it's great to have you here.
Is it possible that you're pressing the new Action button without realizing it? Since that button is new, if you've used iPhone in the past, you may not be expecting to press it. This article has some more information on how that button works, so hopefully you are able to get familiar with it and see if you think that may be what is going on: Customize the Action button on iPhone 15 Pro and iPhone 15 Pro Max - Apple Support
If you don't think that is what you're experiencing, go ahead and reach out to Apple directly for additional support. If support is available in your region, this will let you work directly with an AppleCare Advisor who specializes in resolving this exact type of issue. You can begin by reaching out here: Get Support
We hope this information is helpful!
Have a great day.
Same thing keeps happening to me. I have both Beats Studio Buds+ and AirPod Pro’s. I never had an issue until I got the 15 Pro Max. It’s ridiculous. Within minutes of taking a call, people start saying “Hello? Hello?” because it goes mute on my end. I have gone back and forth with Apple. Did all the gimmicks and tricks…reset the phone, reset the buds, reset the network settings, iOS updated, everything. They made me go to the Apple Store and everything checks out fine. The guy reset the network settings and asked me to make a call to someone. I did and, of course, there was no issue! Worked fine. I left and later that day, same thing. “Hello?” I have since stopped using my buds completely. Such an expensive inconvenience and it’s a brand new phone.
iPhone 15 Pro Max keeps muting itself while actively on calls
