Hey, guys!
I have a Macbook A1398 and out of nowhere, the keyboard and trackpad stopped working. Bluetooth also no longer works. Wifi is working normally. My software is up to date. I replaced the internal card responsible for Wifi and Bluetooth, but it still didn't solve the problem. How do I resolve this? If Bluetooth is having a problem, does it automatically turn off the keyboard and trackpad?
Thanks!
MacBook Pro 15″
Hello maiconapple,
Thanks for dropping by the Apple Support Communities to get help with your Mac.
If you are using a wireless mouse and keyboard, they connect to your Mac using Bluetooth. So, if Bluetooth is not working on your Mac, it won't be able to connect with your peripherals. Since we know something is going on with your Bluetooth functionality, it's likely that's why your keyboard and mouse don't work and we'd want to focus our troubleshooting there.
To start, follow the steps below which will help us begin isolating:
Should you need more help after that, we suggest getting in touch with Apple Support directly. They will have the tools and resources needed to further investigate the issue. You can do that here: Get Support.
Have a wonderful weekend.
Bluetooth Not Available + Keyboard and Trackpad Not Working
