Cannot access my Photos after Ventura 13.6 upgrade

Cannot access my Photo library on my Mac since upgrading to Ventura 13.6. I may have inadvertently displaced it while working on some PhotoShop jobs. How can I retrieve my Photo library?

iMac 24″, macOS 13.6

Posted on Sep 27, 2023 11:37 AM

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Question marked as Top-ranking reply

Posted on Sep 30, 2023 1:56 PM

Hi trrifik,



The following steps address what you're describing specifically, and should provide a solution:


"If your Photos library won't open or if the Photos app behaves unexpectedly on your Mac, the Photos Repair Library tool might help.


Before you use the Photos Repair Library tool, back up your photo library. You can use Time Machine, use a third-party backup solution, or copy the library to an external drive. By default, your photo library is stored in the Pictures folder within your home folder.

To get to the Photos Repair Library tool on your Mac, follow these steps: 

  1. If Photos is open, close the app. Then, while you click to open Photos, hold down the Command and Option keys at the same time.
  2. In the window that opens, click Repair to start the repair process. You might be asked to enter your user account password.

The Repair Library tool analyzes the library's database and repairs any inconsistencies it detects. Depending on the size of your library, the repairs might take some time. When the process is done, Photos opens the library."


You can find these steps along with other information that may be helpful, here: How to use the Photos Repair Library tool on your Mac - Apple Support

If you have followed the steps correctly and you still have the issue, let us know if you get any specific alerts or error messages when trying, as those may help us determine what might be causing the issue.


If you still have questions, reach out to Apple Support directly, as this may require closer guidance: Get Support


Cheers!



1 reply
Question marked as Top-ranking reply

Sep 30, 2023 1:56 PM in response to trrifik

Hi trrifik,



The following steps address what you're describing specifically, and should provide a solution:


"If your Photos library won't open or if the Photos app behaves unexpectedly on your Mac, the Photos Repair Library tool might help.


Before you use the Photos Repair Library tool, back up your photo library. You can use Time Machine, use a third-party backup solution, or copy the library to an external drive. By default, your photo library is stored in the Pictures folder within your home folder.

To get to the Photos Repair Library tool on your Mac, follow these steps: 

  1. If Photos is open, close the app. Then, while you click to open Photos, hold down the Command and Option keys at the same time.
  2. In the window that opens, click Repair to start the repair process. You might be asked to enter your user account password.

The Repair Library tool analyzes the library's database and repairs any inconsistencies it detects. Depending on the size of your library, the repairs might take some time. When the process is done, Photos opens the library."


You can find these steps along with other information that may be helpful, here: How to use the Photos Repair Library tool on your Mac - Apple Support

If you have followed the steps correctly and you still have the issue, let us know if you get any specific alerts or error messages when trying, as those may help us determine what might be causing the issue.


If you still have questions, reach out to Apple Support directly, as this may require closer guidance: Get Support


Cheers!



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Cannot access my Photos after Ventura 13.6 upgrade

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