I put in the wrong info for my Apple Cash, and now I can’t go backwards from the scan ID step, how do I reset this?

You crossed a threshold on transfers and deposits/withdrawals. The bank is just following Federal Banking regulations per the Patriot Act.

What do you need help with?

“To help the government fight the funding of terrorism and money laundering activities, Federal law requires all financial institutions to obtain, verify, and record information that identifies each person wh oo opens an account. What this means for you: When you open an account, we will ask for your name, address, date of birth, and other information that will allow us to identify you. We may also ask to see your driver's license or other identifying documents.”