IOS 17 update ... Find my Live stopped working after update, anyone have a fix for this yet? Thank you

hey guys, just update to ios 17.3. Then unshare your location with everyone you previously shared it with and then reshare it, and have them reshare their location as well ( they do not have to unsend theirs, only you )

Did it unlock the options within Family sharing to allow you to turn it on? And you did it on each device? The update turned all family sharing off on all devices. So you need to accept the terms and then turn it on for each device.

That is precisely the problem described here. The is no "fix" for the live tracking (between iOS 17 & earlier, but earlier to earlier still work as does 17 to 17) If you use FindMy devices, you can still locate your daughter, you may neec to restart FindMe every time you want to find the current location (it does not update as it should).

To solve it:

From the iPhone not sharing it's location.

Go to Settings ==> Apple ID Settings (Your Name) ==> Find My ==> Find My iPhone ==> Switch off (Find My iPhone - Find My Network - Send Last Location) then switch it on again.

Updating all devices to 17.3, unsharing and resharing did solve it. Still testing if it is all okay or not.

"If you haven't already, make sure the person you're sharing locations with also has their device updated to the latest version of iOS: Update your iPhone or iPad - Apple Support"

I'm sorry but that is absolutely unacceptable, My 2 kids are using iPhone 8's, which cannot run 17, is it really reasonable to expect me to buy them new phones? Now I can't know where they are reliably, Why was there no prior warning that this functionality would not be compatible with iOS 16 devices?

Wish I'd never "upgraded" to 17.

It worked for me to just agree to iCloud terms and conditions also. And I normally have no idea what I'm doing or how to fix anything. As soon as I did, I tried Find My again, and there was the familiar ding!

​I have the same problem but a slightly different description for the problem. My devices that have been updated to iOS 17+ (now 17.3) cannot real time track older devices running iOS 16.5.7 and earlier. They can use the FindMe app to locate the device (but real time updates DO NOT occur). And iCloud.com\find works but it will not not update after the initial display (no real time tracking also). But the device running iOS 16.5.7 (iPhone 8+ in my case) can track my iPhone 15+ just fine.

After iOS 17.3 still did not solve the problem, I decided to call apple support. After 45min with the first level tech support they escalated me to the next tier. Where we repeated several other things that had failed at the first tier (removing the app, turning family sharing on/off, changing iCloud settings. And several of these again turn the phone on/off. Finally to a complete reset and restore (which I resisted doing as I had 130gb of music on my phone and I feared I'd have to restore it manually w/iTunes; which I did have to do, and it took 4hrs after I got off the support call). So this senior tech wanted me to take the two phones and my Mac (don't know why) to the nearest Genius Bar (15miles away, a +30min drive, each way) so they could have a look. I was doubtful that a software problem like this could be fixed at the Genius Bar. I agreed to go. After showing and explaining the problem to the 'Genius', and giving him my case number; he took my iPhone 15+ w/iOS 17.3 to his supervisor. Within minutes they two returned and seemed to agree it was a software problem that they had both seen before. They consulted with another 'Genius' that had seen the same problem 'the other day' and the solution was to upgrade the old iPhone 8+ to a newer version that could run iOS 17. This would fix MY PROBLEM. I told them it would not fix the ​possibly millions of others that HAVE this same problem. I specifically asked if this feature was deprecated when iOS 17 was released. HERE THEY WERE VERY CAREFUL TO NOT SAY THAT IT WAS. But they said a newer phone would fix the problem.

WHAT!! I told them that the REAL problem would still exist, but I wouldn't care because I just wouldn't see it any more. I asked how many time​s a day they​ do they see this; they reluctantly said a couple of times a day, definitely several times a week. I asked if there was a fix? They suggested we do a full reset/restore of both phones and see if it corrects the problem. I asked have they ever seen that work in this specific circumstance - crickets; literally no positive response, other than it has fixed "other" problems. I explained that I'd reset mine, lost my music, and spent hours restoring. Was not going to go throught that hassle again... They went back to pushing a new phone. I asked why they thought Apple Support after having spent 90 minutes with me would send me to them for this problem, if they likely knew and had seen this before. LONG PAUSE. Sometimes we see something that they were not told. I asked if they read all my case notes, as suggesting another reset/restore didn't make any sense to me... No, they apparently had not read the case information, that completely. Another 2 hours wasted (one in store and 1 going to/from.

IT IS CLEAR TO ME APPLE KNOWS ABOUT THIS PROBLEM, WHERE REAL TIME TRACKING DOES NOT WORK ON PHONES RUNNING iOS 17 to EARLIER IOS VERSIONS (pre 17). THEY ARE NOW USING THIS "BUG" AS A METHOD TO GET YOU TO UPGRADE. I WOULD SAY IT'S CURRENTLY CLEAR THEY DON'T PLAN TO FIX THIS ISSUE. ANY LAWYERS OUT THERE THAT THINKS THIS WARRANTS A CLASS ACTION SUIT?

I looked through everything I could find about iOS17's release. THEY (APPLE) did not say this feature was deprecated. Their "GENIUSes" are clearly aware of it, yet Apple support is denying it. In my case wasting hours of my time.

I have the same problem but a slightly better description for the problem. My devices that have been updated to iOS 17+ (now 17.3) cannot real time track older devices running iOS 16.5.7 and earlier. They can use the FindMe app to locate the device (but real time updates DO NOT occur). iCloud.com\find works but it will not not update after the initial display (no real time tracking also). But the device running iOS 16.5.7 (iPhone 8+ in my case) can track my iPhone 15+ (iOS 17+) just fine.

After iOS 17.3 still did not solve the problem, I decided to call apple support. After 45min with the first level tech support they escalated me to the next tier. Where we repeated several other things that had failed at the first tier (removing the app, turning family sharing on/off, changing iCloud settings. And several of these again turn the phone on/off. Finally to a complete reset and restore (which I resisted doing as I had 130gb of music on my phone and I feared I'd have to restore it manually w/iTunes; which I did have to do, and it took 4hrs after I got off the support call). So this senior tech wanted me to take the two phones and my Mac (don't know why) to the nearest Genius Bar (15miles away, a +30min drive, each way) so they could have a look. I was doubtful that a software problem like this could be fixed at the Genius Bar. I agreed to go. After showing and explaining the problem to the 'Genius', and giving him my case number; he took my iPhone 15+ w/iOS 17.3 to his supervisor. Within minutes they two returned and seemed to agree it was a software problem that they had both seen before. They consulted with another 'Genius' that had seen the same problem 'the other day' and the solution was to upgrade the old iPhone 8+ to a newer version that could run iOS 17. This would fix MY PROBLEM. I told them it would not fix the possibly millions of others that HAVE this same problem. I specifically asked if this feature was deprecated when iOS 17 was released. HERE THEY WERE VERY CAREFUL TO NOT SAY THAT IT WAS. But they said a newer phone would fix the problem.

WHAT!! I told them that the REAL problem would still exist, but I wouldn't care because I just wouldn't see it any more. I asked how many times a day they do they see this; they reluctantly said a couple of times a day, definitely several times a week. I asked if there was a fix? They suggested we do a full reset/restore of both phones and see if it corrects the problem. I asked have they ever seen that work in this specific circumstance - crickets; literally no positive response, other than it has fixed "other" problems. I explained that I'd reset mine, lost my music, and spent hours restoring. Was not going to go throught that hassle again... They went back to pushing a new phone. I asked why they thought Apple Support after having spent 90 minutes with me would send me to them for this problem, if they likely knew and had seen this before. LONG PAUSE. Sometimes we see something that they were not told. I asked if they read all my case notes, as suggesting another reset/restore didn't make any sense to do it again (obviously didn't read all of the notes).  Another 2 hours wasted (one in store and 1 going to/from).

** Update **

I finally got through to Apple's Senior support, spent +2.5hrs with them replicating this problem (iOS 17.3 vs 16.x.x) and attempted various trouble shooting... I'm certain they are now aware of this specific problem. It is susposed to get elevated to engineering this week. I expect a call back next week. Let all hope that they can get this corrected in the next (17.4) release).

I've assisted Apple in reproducing the specific problem (iOS 17, can't follow a iOS 16 or earlier, but iOS 16 can follow iOS 17 just fine). If you go to FindMe, find my device you can still locate the person/device, but it does not always update, sometime you have to restart iPhone to get FindMe to find a device again. After quite sometime/effort I'm pretty sure their software engineering is aware of the problem. No ETA on an actual fix. If I get better information I'll update on this thread.

I would guess it works the same way. On my daughter’s phone, sharing location had been switched to off with the update. So I had to accept the new terms of service and it opened the screen to allow me to toggle sharing back on. I would guess your friends just have to do the same. But I can’t be 100% certain because in my situation it’s a family account.

TOTALLY AGREE... There is a partial work around; with the "Find My" app, scoll down to the other devices (past your phone) select the person's device you are looking for and the Find My Map will be displayed correctly. To get this to up date you must exit the "Mind My" app, swipe up (not minimize it). Then reload the "Find Me" app to to get an updated location (quite a pain, but better than nothing).

My wife and I have an Iphone 13 and 14 proMax. We both accept updates as they come to us. Today is Jan 21, 2024 and since Oct 2023 I've had to force close the FindMy app (swipe up, swipe up) each time to refresh her location on a daily basis. It's not periodic, an example is showing her location from 16 hours ago, then force-closing the app and it refreshes to her location "Now". I just tapped on her name in the app and it showed her location from 5 min ago, then I force-closed the app again and it refreshed properly after reopening it. I'm guessing this could be something done to help with better battery life (?) but IDK. This issue makes it difficult for us know where each other is so as to plan for things as simple as putting the food in the oven before she or I gets home, and knowing where she is when her car is broken down... I hope there's a solid fix for this soon.

Jonny B in San Diego

iOS 17.3 fixed this for me. My advice is if it works stick with it. Apple software updates are a Joke lately.

Hi I had this issue in the past, I removed them from find my and re-added them, this seemed to work. I have not tried it on IOS17 yet.