IOS 17 update ... Find my Live stopped working after update, anyone have a fix for this yet? Thank you
Find my Live stopped working after update, anyone have a fix for this yet? Thank you
Find my Live stopped working after update, anyone have a fix for this yet? Thank you
It’s not worked for months now, does anyone from Apple actually read this or are we just wasting our time?
Same issue for my daughter’s iPhone 15 pro running iOS 17.2. We’re all setup under one Family. We can’t see her location and she can’t see ours even though she's still listed under Find My. I can however see her phone under devices. So there’s definitely some weird “bug/glitch” going on. Restarting the phone doesn’t change anything.
Hopefully this gets patched up soon!
Me too. I updated from 16. something to 17.2 last night and cannot see my husband driving to and from work. I ALWAYS check on a lead number I,e. 17 but this was a 17.2 so I didn’t. Stupid me. I sincerely hope that somehow there is a speedy fix from somewhere
Actually, the reverse is true. My son has an older model with iOS15. And it is able to live track me. So the feature works on older iOS versions. So it is not the problem of the device being tracked, it is the device you're looking on to track.
I just got off the phone with an incredibly useless customer service advisor. My iPad is on iOS 16 and its FindMy app gives me a last seen location of my stolen device with updates every hour or so (iPhone 15 Pro Max, 2 days ago it was pickpocketed). But on the iCloud website and on my other phone (iOS 17) it shows no location found.
The advisor said the iOS 16 is giving me false location and that I need to update my iPad to iOS 17 so that it can show no location found which is the true information. I do not get how that is the case since my iPad with iOS 16 still gives me the correct location for every other device and items.
Am I missing a point? Neither any iOS 16 or iOS 17 updates were to fix a false location bugs?
I have a feeling that this is an issue introduced by iOS 17 to some devices and Apple will need to fix it with the next update. So, if you have your phone I would go to an Apple store and replace it with a device that works properly. Also get an insurance.
*Also, John, the advisor said that he is the most senior advisor and I can not get any other help that is more senior to him. I am not sure how to accept this quality from Apple.
Fix :
Had same problem after upgrade of phone system, but fixed it simply by agreeing to terms of icloud (!), Then everything to do with "Find My" started working again.
It’s still broken in 17.3.
I have the same problem but a slightly better description for the problem. My devices that have been updated to iOS 17+ (now 17.3) cannot real time track older devices running iOS 16.5.7 and earlier. They can use the FindMe app to locate the device (but real time updates DO NOT occur). iCloud.com\find works but it will not not update after the initial display (no real time tracking also). But the device running iOS 16.5.7 (iPhone 8+ in my case) can track my iPhone 15+ (iOS 17+) just fine.
After iOS 17.3 still did not solve the problem, I decided to call apple support. After 45min with the first level tech support they escalated me to the next tier. Where we repeated several other things that had failed at the first tier (removing the app, turning family sharing on/off, changing iCloud settings. And several of these again turn the phone on/off. Finally to a complete reset and restore (which I resisted doing as I had 130gb of music on my phone and I feared I'd have to restore it manually w/iTunes; which I did have to do, and it took 4hrs after I got off the support call). So this senior tech wanted me to take the two phones and my Mac (don't know why) to the nearest Genius Bar (15miles away, a +30min drive, each way) so they could have a look. I was doubtful that a software problem like this could be fixed at the Genius Bar. I agreed to go. After showing and explaining the problem to the 'Genius', and giving him my case number; he took my iPhone 15+ w/iOS 17.3 to his supervisor. Within minutes they two returned and seemed to agree it was a software problem that they had both seen before. They consulted with another 'Genius' that had seen the same problem 'the other day' and the solution was to upgrade the old iPhone 8+ to a newer version that could run iOS 17. This would fix MY PROBLEM. I told them it would not fix the possibly millions of others that HAVE this same problem. I specifically asked if this feature was deprecated when iOS 17 was released. HERE THEY WERE VERY CAREFUL TO NOT SAY THAT IT WAS. But they said a newer phone would fix the problem.
WHAT!! I told them that the REAL problem would still exist, but I wouldn't care because I just wouldn't see it any more. I asked how many times a day they do they see this; they reluctantly said a couple of times a day, definitely several times a week. I asked if there was a fix? They suggested we do a full reset/restore of both phones and see if it corrects the problem. I asked have they ever seen that work in this specific circumstance - crickets; literally no positive response, other than it has fixed "other" problems. I explained that I'd reset mine, lost my music, and spent hours restoring. Was not going to go throught that hassle again... They went back to pushing a new phone. I asked why they thought Apple Support after having spent 90 minutes with me would send me to them for this problem, if they likely knew and had seen this before. LONG PAUSE. Sometimes we see something that they were not told. I asked if they read all my case notes, as suggesting another reset/restore didn't make any sense to do it again (obviously didn't read all of the notes). Another 2 hours wasted (one in store and 1 going to/from).
** Update **
I finally got through to Apple's Senior support, spent +2.5hrs with them replicating this problem (iOS 17.3 vs 16.x.x) and attempted various trouble shooting... I'm certain they are now aware of this specific problem. It is susposed to get elevated to engineering this week. I expect a call back next week. Let all hope that they can get this corrected in the next (17.4) release).
What if sharing isn’t with family? I have friends that share location & now I can’t see hardly anyone.
I am still having a same issue, live location not fixes yet. Any idea when this will be resolved.
It's now MARCH and I'm now on 17.4 and it's still not fixed, what is going on here? still can't check my kids are safely heading home from school etc, Come on apple, what's the story here???
Hi how did you do this I can’t see an option to accept the T&C. Thanks
Hey JPvano,
Is the issue with Live Location occurring in Messages? If so, does the feature work in the Find My app under the People tab?
If you haven't already, make sure the person you're sharing locations with also has their device updated to the latest version of iOS: Update your iPhone or iPad - Apple Support
We recommend reaching out to Apple Support after those steps, as they have tools to investigate further: Get Support
Take care.
I am ****** off too. The update is supposed to be better. It turned from bad to worse.
Fix the glitch apple. Fix find my I phone live
Same thing for me. Since iOS 17 there is no live view for me either on find my iPhone. there is a very laggy "now" position that does not update until you shut and restart the app. Frustrating
Knock ,knock Apple!Are you awake? You really need to fix the ‘Find My’ app,live version .The signal is so unreliable.—on/off off/on .Stop wasting our memory power with updates that don’t work & fix this problem!🤬
IOS 17 update ... Find my Live stopped working after update, anyone have a fix for this yet? Thank you