Issues with iPhone sync from MacBook after iOS17 Update

Hello. I can't find any articles to assist with my particular issue so I've outlined it below:


  • Until 2 weeks ago I was using an iPhone 14 Pro Max (running iOS 16) and a 2020 MacBook Pro (running MacOS 13)
  • 2 weeks ago I updated my iPhone to a beta version of iOS 17 which is when some issues began - when trying to sync music from my MacBook to my iPhone it kept getting stuck on 'preparing to sync' (I'm not using Apple Music streaming - all of my music is purchased) - I was able to work around this by unplugging and replugging in the USB and eventually it would sync.
  • Today my new iPhone 15 Pro Max arrived and I also updated my MacBook software to MacOS 14, hoping this would remove the issue, but it has persisted on the new iPhone and with the new MacOS.
  • Initially, all music synced to my new iPhone butI noticed some of the album art was wrong so I deleted the albums directly from the iPhone with the intention of syncing them back on (around 5 albums).
  • However, they will not sync back to the phone. I've tried removing all music from the iPhone and syncing it again but the problem persists - it will sync all 8000ish songs except the 5 albums I deleted from the iPhone directly. I've done this many times with previous iPhones when album art has been wrong and it's always resynced back on.
  • The sync settings clearly state that I want to sync my entire Apple Music library to the iPhone
  • I've tried rebooting my MacBook in safe mode and I've reset the SMC.
  • I've restarted both devices
  • I've tried deleting the Music app from the iPhone.
  • One odd thing I've noticed is that in Finder view on MacBook with the iPhone selected - it's showing that the last iCloud update of the iPhone was at an incorrect time - I don't know if this is relevant


Super grateful if anyone has any ideas of what's causing this. I can only assume that it's both the MacBook and the new iOS in combination that is causing this issue based on the variables changed.

MacBook Pro (M1, 2020)

Posted on Sep 27, 2023 1:49 PM

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Question marked as Best reply

Posted on Dec 21, 2023 9:32 AM

Fix: on your iPhone, toggle-off Bluetooth, followed by plugging your iPhone into MacBook/iMac and select sync - p.s. if you have an Apple Watch w/iOS 10, this may be linked to cause of issue. I hope this helps!

39 replies

Issues with iPhone sync from MacBook after iOS17 Update

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