iPhone 15 - Freezing and Glitching Issue

Is it just me or is anyone else experiencing similar issues?

i just got my IPhone 15 Pro Max and for whatever reason while i’m using my apps my screen would sometimes freeze momentarily or freeze indefinitely. I also have trouble pressing options/buttons located in the corner of the screen in some apps. For example, when watching a video in full screen i would have to press the “back” “skip” or the “<“ options more than 3-4 times for it to register my touch. Another example would be when browsing through shopping apps i would have to keep pressing the “back” or “<“ option/button, usually located in the corner of the screen multiple times or even have to end/close the applications altogether. Not sure if this is an issue with the actual iPhone screen not registering the touch or an IOS 17 issue.


[Re-Titled by Moderator]

iPhone 15 Pro Max

Posted on Sep 27, 2023 3:15 PM

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Posted on Oct 8, 2023 10:44 AM

Reviving this discussion as I'm experiencing identical problems on the same phone model. In addition, my apps are routinely crashing. I recently transitioned from Android to iPhone and, so far, I'm not particularly impressed. I'm optimistic that this is merely an iOS 17 issue and can be resolved, especially considering the substantial cost of this device. Unfortunately, there doesn't seem to be many support articles addressing this matter, hence my contribution to this thread. I suspect others are encountering this issue but may be tolerating it simply because it's an Apple product.

145 replies

Oct 17, 2023 6:53 PM in response to Mo_Magic

I pre ordered the iPhone 15 pro max & traded in my 12 pro max for this (that phone was in perfect condition and paid off)


list of problems I’ve had so far:


  1. Overheating, as soon as I received my new phone and made a phone call it got uncomfortably hot. I’ve never owned a phone that reached those temperatures with a simple 5 minute phone call. I was told it might be because the apps were still downloading well it did it a whole week later still.


I ended up getting a second iPhone 15 pro max through Verizon with their 30 day return/exchange policy. According to my sales associate it was not a refurbished phone that I was receiving. & following are the problems I’ve encountered with the new (not refurbished) iPhone 15 pro max:


  1. Glitching, even as I am typing this the keyboard feels like a first generation vtech touch screen computer. Almost like a toy, is this a joke? Because Apple will learn the hard way how funny it is to loose clients as they seem to not care about the Apple experience anymore.
  2. Freezing, This phone has froze on me on numerous occasions including while at Disneyland (which is all online now). On runs, having a reliable phone is not a luxury, it is a necessity. As others have mentioned the side buttons won’t work. At work, I am a respiratory therapist & it is very important that my coworkers can reach me at all times. If there is a disaster we are still to report to work as “essential employees” if all essential employees happen to have this phone, our patients would be screwed.


In summary it is the worst phone I have owned & I wish I kept my I phone 12. But I trusted Apple with my money and pre-ordered 3 new iPhone 15 pro max phones… one for my husband, my mom and myself. I paid over 300$ in taxes per phone that I will loose on.

It took Verizon 2 weeks to get me the replacement and I am writing this one week after having the new replacement phone. I am now over my 30 day Verizon warranty. HOWEVER THIS IS NOT A VERIZON PROBLEM.


This phone is hands down the worst experience I’ve had with Apple. I am clearly not a happy customer as I feel very frustrated especially when it freezes at the most inconvenient times. SIMPLY UNACCEPTABLE.



Nov 12, 2023 4:23 PM in response to chadfromsaginaw

All right, more updates from these pictures you can see what’s going on earlier today. I was looking at The Weather Channel on my phone and they’re black dots in there. I get those all the time on my phone sometimes they’re white depending on the background but I’m looking at….. also again just tonight 7 o’clock. I went to check The Weather Channel and now none of those widgets are on there except for apples’s which you can see in the picture. This hasn’t happened to me before but ever since getting the iPhone 15 Pro Max I’ve had nothing but issues and I’ll keep posting here until Apple does something, also it could also be the update I am updated to 17.1.1 and I check every day for an update and so far no new ones really hope they address these issues and get this fixed….

Oct 15, 2023 10:08 AM in response to Mo_Magic

I have another comment on this thread, but sharing the exact method I used to get me out of the glitch (lasts over 30 min now). The normal power off method didn’t work for me, so this is what I needed to do instead.


1) Volume up then down

2) then hold lock



ofc we shouldn’t have to do this… but this is what worked for me when I almost threw my phone directly out of the window 🙂



Oct 15, 2023 4:01 PM in response to Mo_Magic

I'm having the same problem. I even tried to close all my apps to see if I was using too many apps at the same time but even though nothing was working. For some reason sometimes just Siri works so I can ask to restart the phone and the problem is gone but eventually happens again. I have this device for less than a week and it already happened so many times in such important moments that I'm considering to send it back. My device is the 15 pro Max 1TB I don't know if have some issue with that but i don't think so. I hope they fix it as soon as possible

Oct 15, 2023 8:03 PM in response to Mo_Magic

Same here. Usually when coming from the unlock screen the display freezes and the power and volume up and down buttons stop responding. The screen transitions get stuck and glitch over each other. The screen stay unresponsive to most inputs but when it does respond. It glitches over a previous screen glitch.


very annoying I spent a lot of money. I hope they fix this.

Oct 16, 2023 1:36 PM in response to Mo_Magic

just got the iPhone 15 pro and it is complete trash. It keeps freezing and the screen goes completely black when in apps like instagram where sound continues to play and no hard restarts work. They also changed all our tones! WTH?!? Are you gonna fix this apple? I don’t want you to control the volume of my iPhone either! You aren’t my mom. Anyone else having issues?

iPhone 15 - Freezing and Glitching Issue

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