Balance apple id

Hi laili178,

We would not be able to make your account balance zero, as we have no access to your account. We would like to help you determine what options you have to do so though. Please see the information below.

"If you plan to delete your Apple ID or change your country or region

Before you can delete your Apple ID or change your Apple ID country or region, you must spend all of your Apple Account balance. You might also have to wait for any pending refunds to process. If your balance is less than the cost of a single item, contact Apple Support.

Learn how to delete your Apple ID.

Learn how to change your Apple ID country or region.

If you have Apple Account balance that you can't use

You can't redeem or return Apple Gift Cards, App Store & iTunes Gift Cards, or unused Apple Account balance for cash, except as required by law. If your jurisdiction allows for refund of redeemed gift balances, you can contact Apple Support to request a refund. When you contact Apple, include the following information:

• Your Apple ID.
• The refund amount.
• Your current shipping address."

Reference: Check your Apple Account balance - Apple Support

Cheers!