App health app compatibility with Withings

Greetings ltouhey,

We can understand that the app may appear differently. If you believe that this is an error, you can try the following steps:

1.) Make sure your iPhone is on the latest version of the iOS software. The latest version of iOS is 17.0.2. You can check your Version in Settings > General > About. If the iPhone is not up-to-date, make a backup of the device and update the software. Here's a guide to help: Update your iPhone or iPad - Apple Support.

2.) Once you’ve ensured the iOS software version is iOS 17.0.2, open the App Store and check to see if you have any app updates available. If so, complete the app updates. How to manually update apps on your Apple device - Apple Support.

3.) If the issue remains after updating the software, uninstall Withings from the device. Delete apps on your iPhone, iPad, and iPod touch - Apple Support Next, restart your iPhone. Restart your iPhone - Apple Support Then, reinstall Withings back onto your iPhone.

4.) If the issue remains, you’ll want to look into reaching out to Withings directly, as they are the developers for the app and will be in a better position to continue to assist you. How to contact an app developer - Apple Support.

We hope this information helps you out.

Kind regards!

Hello ltouhey,

Since this is not an Apple product, we encourage you to reach out to the manufacturer directly, as they will be in the best position to help with your inquiry. They may be able to explain how to adjust the workout parameters so that it is received as a cycling activity and not a general workout.

This support page may offer a starting point: Withings - Customer Support.

Let us know if we can assist with anything else at all. Take care.