MACBOOK PRO - APPLE MAIL SENT FOLDERS

Hi, please bear with me, I am not a technical-minded person, so baby steps, please. I have an email account with 123.reg, which I use via Apple Mail.( IMAP ) From day one,10 + years ago,when I sent an email via Apple mail, the sent email would always go into a folder that had the paper aeroplane icon. Whenever I went into the folder, all my sent emails were there, showing who the email was sent to.


2 days ago, I must have changed something as now, within the info3el email folder, it shows 2 sent files, 1 x main file named sent messages and 1 sub file named sent.


Another change is, each email address now has a 2 letter identification tag beside them. Which I never have before. The emails would have shown the person(s) the email was sent to. Now it shows an I, as the sender with no details on who the email was sent to ( in order to see who the email was sent to, i need to physically click into the email )


Also, the sent emails are being split / sorted into the 2 new "sent folders", some into Sent messages, some into the sub sent folder


I also noticed the old original "sent aeroplane icon" is now showing in the "on my mac" heading


Have a feeling this may have something to do with Outlook, Google Gmail etc? Could I have possibly authorised something in error?


I would love to have my old settings back, just the one sent folder with the paper aeroplane icon and all sent items in one place.


Currently running on macOS Sonoma version 14


Any suggestions would be greatly appreciated.

Posted on Sep 28, 2023 2:56 AM

Reply
1 reply

Oct 1, 2023 7:14 AM in response to Gisland126

Hello Gisland126,


To help us get a better understanding of the issue, we’d like to ask a few questions.


  1. Were any changes made to your device before this happened? For example, was your device updated, or were any new email accounts added?
  2. Were any Smart Mailboxes set up on your device? You can find more details about Smart Mailboxes here, which may help: Use Smart Mailboxes in Mail on Mac

3. Are you experiencing any issues when trying to send email on your device?


The above details will help us plan how to proceed.


Please also check out this link, which explains how to review and change the Mail settings on Mac, which may be helpful: Change settings in Mail on Mac


Thanks!

MACBOOK PRO - APPLE MAIL SENT FOLDERS

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.