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Corrupted Photos

I have just updated to Sonoma and find most of the name tags have gone missing from most of my photos. With 30,000 photos this presents me with a serious problem. Anyone else experienced this and does anyone have an easy solution?

iMac 27″, macOS 10.15

Posted on Sep 28, 2023 3:57 AM

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1 reply

Oct 1, 2023 7:30 AM in response to 240idc537

Hello 240idc537,


To start off, we advise that you restart your Mac (Shut down or restart your Mac) and make sure it's fully updated (Update macOS on Mac). Once those are done, please test this issue.


If the issue persists, continue by testing to see when this behavior occurs. First, put your Mac into safe mode and test. Booting into safe mode will disable any startup and login items from automatically opening, which can help us to isolate the source of the issue further. When you do this, you’ll see some unusual behavior from the display; this is to be expected. Please follow the steps in this article: How to use safe mode on your Mac. 


Next, let's see if this behavior persists in a new user account on your Mac. Testing in a new user will determine if you have a system-wide issue or if it's user-specific. Please follow these steps to make a test account that can be deleted later: Change Users & Groups settings on Mac. Once the new user account has been set up, log out of your own account then into the new one to test the issue.


Let us know how this goes, please. Thanks and take care.

Corrupted Photos

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