hp laserjet pro will not connect to new internet (fiber)

Question

hp laserjet pro will not connect to new internet (fiber)

I have a new home with Quantum fiber. My HP Laserjet pro M15w printer will not connect to the new internet. On the router, I do not see any WPS, which worked for me when I had Xfinity internet. I've tried all the help info from HP and am at a loss. I just get the message on my computer that the printer is offline.

I have a MacBook Air and have had no issues with the printer and computer communicating until now.

MacBook Air 13″, 13.5

Posted on Sep 28, 2023 3:54 PM

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Answer 1

Jan Hedlund

Level 7

24,289 points

Sep 28, 2023 4:33 PM in response to judyfrompenngrove

Hi,

The HP LaserJet Pro M15w is listed in About AirPrint - Apple Support as a model supporting Apple's AirPrint technology. An M15w connected to the same network as the Mac can be used with macOS without additional drivers.

Any information about the exact modem/router model? WPS buttons can be found on at least some models here:

https://www.quantumfiber.com/support/equipment/user-guides.html

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