ups stole my iphone

It happened to me as well. I ordered an iPhone 15 Pro Max for my wife on 11/12/2023. The shipment is delivered on 11/16/2023. It felt very light when handled. I shake it, no sound. I opened it, empty box. It was either stolen in Apple distribution center, or UPS handle along the way. I contacted Apple right away. They opened an investigation case and was told I have to wait 24 to 48 hours before I will be contacted for updates. I filed a claim on UPS reporting this case. Base on what I read here and elsewhere regarding to similar cases, I think Apple and delivery company should put surveillance their shipping process to ensure the shipment go to consumer untethered and protect consumers' purchase.

Apparently UPS stole my phone as well. The original shipping box arrived, appeared to be untampered with, but no phone. The original Apple phone box and accessories were there, but the phone missing.

I have filed a local official Police report, but no luck there.

See attached photo of the shipping box from UPS. The security strip was still there, not taken off, however the box from Apple had tabs on the top and bottom that could have allowed a thief to easily take the phone out of the box. They were not taped up.

Someone knew what they were doing here. The box was clearly marked with A.I. on the front of it.

Any guidance at this stage would be appreciated.

Yes! It happened yesterday. iPhone 15 pro max. UPS driver said this box feels very light and I would like for you to open in front of me which was good because I then had the UPS driver to document that the box was empty:( after looking more closely someone slit the tape very carefully and removed iPhone. The only people in possession was Verizon who had UPS pick up so the only logical thing is that a UPS employee stole it in Pennsylvania, Memphis or Knoxville. I am perplexed that UPS cannot monitor their employees better or have a better system. Very disappointed after waiting two weeks and now not sure how long I will have to wait.

This exact thing just happened to me 4 days ago. Empty box left by UPS on doorstep. I saw the drivers leaving. Box has been opened and closed with clear packing tape. I opened a UPS claim immediately and it was closed 6 minutes later with "Insufficient information" (no email or call to me). I tried to file a new claim and the automated site said you can not file multiple claims for the same tracking number. I called and the automated system said I should file a claim. I used the chatbot which tried to loop me into "Please file a claim" but eventually I was able to get a phone number and talked to a person at UPS. They said they will do nothing as Apple and UPS have an agreement that Apple will handle all lost packages. I called Apple and was told they would send me a new phone. Nothing received, no email. I called Apple 2 days later (yesterday) and they said they tried to send me an email. They said they will try again in 48 hours. Curious that they are able to successfully send me dozens of order details, Apple Care emails, and surveys but not an email when my phone has been lost. Hoping they will resolve it. If not, I'm not sure what remedy I have otherwise aside from blocking the payment via Credit Card company and trying again. Suggestions welcome.

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If you want to get the status of your pending investigation, please Contact - Official Apple Support

I am sorry your iPhone got stolen

iPhone thefts are still a problem but the thief's will get nowhere as Apple will lock out the phones

Same exact thing happened to me received an empty phone case in a box that was clearly repackaged and the package came from my mother so I wasn't scammed

Dianne Pansing Said:

"ups stole my iphone:I received the package for my new iPhone 15 pro max but the box was empty. [...]Anyone had this experience?[...]"

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Based on Personal Experience....

The only way I've had this occur is when having to send in a device for service. apple ships you a box within a box, and then, you ship it out to them. I have never ben sent an empty lox, elsewise.

This happened to me and it’s been almost 3 weeks and apple still hasn’t sent me another phone. Lesson learned, I will never order anything from apple directly, this has been horrible handled. Hope you having better luck with Apple.

I ordered my new iPhone 15 pro max on 09/15 online, was shipped on 10/02. I still haven’t received the phone in November. The status was shipped-delayed on UPS but I can see the phone arrived my city since 10/05. Called Apple and UPS many times. Apple said they’ve done their investigation and no further actions from them, asked me to contact local law enforcement. Then I called local police and they don’t accept the case and asked me to deal with Apple and UPS. UPS said they need instructions from Apple. Now I am stuck. Anyone has similar experience?

YaMar2332 Said:

“[…]The only people in possession was Verizon who had UPS pick up so the only logical thing is that a UPS employee stole it in Pennsylvania, Memphis or Knoxville.[…]”

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What makes you Suspect this?

Some kind of distribution center in the area? Maybe opening a P.O. Box would be a bit safer, being legible for handling. For all of my expensive packages, UPS (or whoever?) taking it back to their distribution center, where I must drive. These are typically found at airports(or somewhere in the vicinity).

CML1294 Said:

"This just happened to me today.... They told me that they will have an answer for me in 2 days."

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Provide the Results:

Reply back with what they say (i.e. troubleshooting theft), and if you have success in obtaining it.

Appleplaygamer wrote:

If you ordered a iPhone, it was probably too late to come check the app that you bought it from if they actually stole it please just contact the UPS then

UPS will only talk to the shipper.

Yep, me too. I got a box, definitely not an Apple one (did have their shipping label), and it had two heavy pipe flanges. No security tape, just a bunch of clear packaging tape on the outside. I started a claim with UPS and Apple late Friday. Fingers crossed it gets sorted out.

I also just had this happen with my Macbook a few weeks ago and have been trying track down what's going on with both Apple and UPS.

Apple: Started an investigation with UPS (who claimed it was delivered and signed for)

UPS: Can't help you talk to Apple

Back to Apple: File a report with your local police

This is ridiculous. How come I get photos for proof of delivery for $14 sandwiches I order on DoorDash and yet no single proof of delivery for a $4000 laptop. Such sophisticated technology and not a single tracking/surveillance feature working during shipment. Once logged in, you can track your laptop in case it gets stolen, but on it's way to you, no tracking at all.

I just got off the phone with UPS who said my package was signed for with my last name - and I always sign with my first and last name. Proof that the driver stole it! And now it's just their word against mine.

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