Some albums are missing artwork and have different qualities on my iphone

So I'm looking Breaking Benjamin's Ember album, and some of the songs have the album art and high quality and lyrics, while some songs are missing all of that. They are in lowest quality, no lyrics available, and the album art is just the grey music note.


Looking at another album, Nothing More's second album on the Library view doesn't have album art either. I've tried restarting my phone completely but this is an issue I've had for a few months now. These are from the streaming service, not albums I've added myself.

iPhone 11

Posted on Sep 29, 2023 5:08 AM

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Question marked as Top-ranking reply

Posted on Oct 1, 2023 2:47 PM

Hello the_atm,


Thank you for using Apple Support Communities and for sharing these details with us. When it comes to lyrics not being available, this can vary per song. This resource does explain: See lyrics and sing in Apple Music on your iPhone or iPad - Apple Support


If the Lyrics button the Lyrics button is grayed out, you’re playing a song that's not from the Apple Music catalog, lyrics aren’t available for that song, or you're not connected to the internet.


If certain albums are missing artwork in the Music app, you can try the following steps below:


1.) Restart your iPhone to help refresh things: Restart your iPhone - Apple Support

2.) Make sure your iPhone is fully updated: Update your iPhone or iPad - Apple Support

3.) Delete the affected album and re-add it to your library.

4.) Delete and install the Music app. Keep in mind that this step will remove songs you've downloaded for offline use. This is a great step to try to further isolate this issue.


If your issue continues, consider reaching out to Apple Support. They might have to investigate this issue further with you. Use this link to reach them: Get Support


Thank you for using Apple Support Communities. Take care.







1 reply
Question marked as Top-ranking reply

Oct 1, 2023 2:47 PM in response to the_atm

Hello the_atm,


Thank you for using Apple Support Communities and for sharing these details with us. When it comes to lyrics not being available, this can vary per song. This resource does explain: See lyrics and sing in Apple Music on your iPhone or iPad - Apple Support


If the Lyrics button the Lyrics button is grayed out, you’re playing a song that's not from the Apple Music catalog, lyrics aren’t available for that song, or you're not connected to the internet.


If certain albums are missing artwork in the Music app, you can try the following steps below:


1.) Restart your iPhone to help refresh things: Restart your iPhone - Apple Support

2.) Make sure your iPhone is fully updated: Update your iPhone or iPad - Apple Support

3.) Delete the affected album and re-add it to your library.

4.) Delete and install the Music app. Keep in mind that this step will remove songs you've downloaded for offline use. This is a great step to try to further isolate this issue.


If your issue continues, consider reaching out to Apple Support. They might have to investigate this issue further with you. Use this link to reach them: Get Support


Thank you for using Apple Support Communities. Take care.







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Some albums are missing artwork and have different qualities on my iphone

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