New IPhone Not Charging

So I just got the 15 pro max. I’ve had it for 2 nights. Both nights I have put it on my MagSafe charger on the night stand and it shows that it’s charging when I go to bed. When I wake up, it isn’t charging and the battery is lower than when I went to bed. I woke up with it at 41% this morning. I’ve never had an issue like this with any other iPhone. And I’m using the same wall plug for my MagSafe that I did with my 13 pro max.

Posted on Sep 29, 2023 6:19 AM

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Question marked as Top-ranking reply

Posted on Oct 1, 2023 4:29 PM

Thanks for posting in the Apple Support Communities KadieElizabeth,


The following provides some applicable information about charging that may apply and lead to a solution:


* Wireless charging uses magnetic induction to charge your iPhone. Don't place anything between your iPhone and the charger. Magnetic mounts, magnetic cases, or other objects between your iPhone and the charger might reduce performance or damage magnetic strips or RFID chips like those found in some credit cards, security badges, passports, and key fobs. If your case holds any of these sensitive items, remove them before charging or make sure that they aren’t between the back of your iPhone and the charger.
* If your iPhone isn't charging or is charging slowly and your iPhone has a thick case, metal case, or battery case, try removing the case.
* If your iPhone vibrates—when it gets a notification, for example—your iPhone might shift position. This can cause the charging mat to stop providing power to your iPhone. If this happens often, consider turning off vibration, turning on Do Not Disturb, or using a case to prevent movement.
* Depending on the charging mat you have, you might hear faint noises while your iPhone charges.
* Your iPhone might get slightly warmer while it charges. To extend the lifespan of your battery, if the battery gets too warm, software might limit charging above 80 percent. Your iPhone will charge again when the temperature drops. Try moving your iPhone and charger to a cooler location.
* Your iPhone won't charge wirelessly when connected to USB. If your iPhone is connected to your computer with USB, or if it's connected to a USB power adapter, your iPhone will charge using the USB connection.
* With iPhone 15 models, if you're in the European Union or in a country or region that's part of the European Free Trade Association, the first time that you use a wireless charger, you'll get a notification. Mandated by the EU, the notification says that wireless charging might use more power than wired charging.
* Apple’s MagSafe wireless charging provides optimal magnetic alignment for faster, more efficient charging. MagSafe wireless charging includes technologies that reduce energy waste when compared to other wireless charging methods. Learn about charging with the MagSafe Charger and MagSafe Duo Charger.

How to wirelessly charge your iPhone


We hope this is helpful!

1 reply
Question marked as Top-ranking reply

Oct 1, 2023 4:29 PM in response to KadieElizabeth

Thanks for posting in the Apple Support Communities KadieElizabeth,


The following provides some applicable information about charging that may apply and lead to a solution:


* Wireless charging uses magnetic induction to charge your iPhone. Don't place anything between your iPhone and the charger. Magnetic mounts, magnetic cases, or other objects between your iPhone and the charger might reduce performance or damage magnetic strips or RFID chips like those found in some credit cards, security badges, passports, and key fobs. If your case holds any of these sensitive items, remove them before charging or make sure that they aren’t between the back of your iPhone and the charger.
* If your iPhone isn't charging or is charging slowly and your iPhone has a thick case, metal case, or battery case, try removing the case.
* If your iPhone vibrates—when it gets a notification, for example—your iPhone might shift position. This can cause the charging mat to stop providing power to your iPhone. If this happens often, consider turning off vibration, turning on Do Not Disturb, or using a case to prevent movement.
* Depending on the charging mat you have, you might hear faint noises while your iPhone charges.
* Your iPhone might get slightly warmer while it charges. To extend the lifespan of your battery, if the battery gets too warm, software might limit charging above 80 percent. Your iPhone will charge again when the temperature drops. Try moving your iPhone and charger to a cooler location.
* Your iPhone won't charge wirelessly when connected to USB. If your iPhone is connected to your computer with USB, or if it's connected to a USB power adapter, your iPhone will charge using the USB connection.
* With iPhone 15 models, if you're in the European Union or in a country or region that's part of the European Free Trade Association, the first time that you use a wireless charger, you'll get a notification. Mandated by the EU, the notification says that wireless charging might use more power than wired charging.
* Apple’s MagSafe wireless charging provides optimal magnetic alignment for faster, more efficient charging. MagSafe wireless charging includes technologies that reduce energy waste when compared to other wireless charging methods. Learn about charging with the MagSafe Charger and MagSafe Duo Charger.

How to wirelessly charge your iPhone


We hope this is helpful!

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New IPhone Not Charging

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