Once I rebooted my macBook Pro M1, before the login I can control my audio from monitor joystick, once I login in my computer all controls are grayed out and I can't even control it from mac.
The monitor is connected via usb port - C.
Before the update I could change volume without any problem.
MacBook Pro 16″, macOS 14.0
actually I've installed eqmac right after the issues with audio, for some it solved the audio control problems, I thought it was completely uninstalled. Will uninstall it right now and will run the check again
actually I've installed eqmac right after the issues with audio, for some it solved the audio control problems, I thought it was completely uninstalled. Will uninstall it right now and will run the check again
Please run Etrecheck and post its full report here. Use the "additional text" button and paste the report into the text box.
I was hoping that those would work; then it would be something due to third party software.
This way, it appears that something in Sonoma is causing this problem.
You may want to check with BenQ if there is some firmware update for this display (which appears unlikely, but still worth to check). I stymied.
If you make changes before logging it, do these changes stick?
Does the same problem occur if you start your mac in Safe Mode?
Does it occur if you start normally and log in to a new test user account?
ypalis wrote:
Once I rebooted my macBook Pro M1, before the login I can control my audio from monitor joystick, once I login in my computer all controls are grayed out and I can't even control it from mac.
The monitor is connected via usb port - C.
Before the update I could change volume without any problem.
macOS "upgrade" to macOS Sonoma...
"monitor joystick" ?
I would search the developers website for Support/Help/FAQ/known issues/compatibility /updates...
for your "The monitor "...
Contact a third party vendor
Contact a third-party vendor - Apple Support
I wonder if that open source eqmac software may need to be updated to be compatible with Sonoma.
There are also some crashes or high cpu usage reports that seem to be associated with audio:
Diagnostics Information (past 7-30 days):
2023-10-06 09:51:54 audioaccessoryd High CPU Use
Executable: /System/Library/CoreServices/audioaccessoryd
2023-10-06 09:51:42 audiomxd High CPU Use
Executable: /usr/libexec/audiomxd
Maybe the two things are related.
I would check with the developers. In the meantime, you can try uninstalling and see if the problem goes away; if not, you can install it again.
yes, on the back of my external monitor, Benq ew2880u, I have controllers and the main one is the joystick to navigate through the menu, change luminosity and volume.
This problem has appeared right after I've installed the macOS Sonoma.
I don't think it's something related to the Third party vendor, 'cause before the login on my computer I can change the volume.
This is what's happening.
https://www.youtube.com/watch?v=XemT5ZxyDUg
unfortunately both method didn't work.
At the first reboot after the safe mode it seemed to be working but in a few seconds it came back to the grayed status.
The new test user account didn't work as well
unfortunately not, the changes remain the same as volume even if I increase it before the login.
And today is even worst, my videos on youtube are going x2 if the audio output is from the monitor, if I switch it to the macBook pro the audio becomes x1... this doesn't make any sense
also I had the WindowServer crashing
in meantime this is the windowServer crash report
monitor audio control is grayed after OS update
