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Unable to connect MFi Hearing Aids on Sonoma 14.0

I am unable to connect my MFi hearing aids even though they are compatible, I have Mac OS Sonoma 14.0 and I have an M2 chip.

MacBook Air 13″, macOS 11.4

Posted on Sep 29, 2023 9:18 AM

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17 replies

Oct 1, 2023 6:02 PM in response to abigail205

Hi abigail205,


We appreciate you reaching out on Apple Support Communities! We have a great article that can help you with pairing your MFi hearing aids with your Mac found here: Use Made for iPhone hearing devices - Apple Support


Within that article is a section that has steps that we'll go ahead and include here. However, we'd still suggest reviewing the article to ensure all requirements and pairing steps have been met before proceeding with these steps:


"If you need help


Try these solutions if your hearing device doesn't connect or work as expected.

Hearing device doesn't appear in Hearing Devices settings

Hearing device is dimmed in Hearing Devices settings

  • Make sure that your hearing device is near your Apple device.
  • Unpair your hearing device, if possible, then pair it again.
  • On Mac, if you're using a Bluetooth mouse, trackpad, keyboard, or other Bluetooth input device, turn off the input device. If that allows your hearing device to connect, your input device is incompatible with the use of MFi hearing devices on Mac. Solutions:
    • Use a wired input device, which connects to your Mac via USB instead of Bluetooth.
    • Use a Bluetooth input device that is known to work with MFi hearing devices on Mac, such as the latest models (not earlier models) of Apple Magic Keyboard, Magic Mouse, or Magic Trackpad.

Hearing device disconnects unexpectedly

  • When using your hearing device, make sure that your paired Apple device remains nearby.
  • If your hearing device is paired with more than one Apple device, it might switch (hand off) to the other Apple device when it detects an incoming call on that device, or when you start playing audio on the other device. You can control this by changing the Audio Handoff setting in Hearing Devices settings on your iPhone or iPad.
  • Check the battery level of your hearing device. You might need to replace or recharge the batteries.
  • Check for wireless interference.

Hearing device is connected but you don't hear audio


If the same behavior occurs after completing those steps, it might be helpful for you to speak with Apple directly about this issue. Click the link below for additional assistance on this matter.


Get Support


Kindest regards!


Question marked as Helpful

Oct 2, 2023 4:11 PM in response to ManJor

I have Oticon More hearing aids which are MFI compatible and work beautifully with my iPad and iPhone. I have a M1Max MacBook Pro running Sonoma 14.0. I followed the directions and the Mac will not see my hearing aids. Tried having iPad and iPhone "forget" the hearing aids, rebooted multiple times, made sure hearing aids are in pairing mode each time, etc. all to no avail. Are there any more things I can try or do I just have to wait until a new release of Sonoma (e.g. 14.1) fixes what appears to be a bug. Advice would be appreciated.

Oct 25, 2023 12:27 PM in response to abigail205

Hi, I have the same problem and with MacOS 14.1 it's still the same. I tried All of the given steps but nothing helped. I even spoke with the support and they had no clue what's going on, they just gave me the basic links on how to pair the devices.

Hopefully they will fix this as soon as possible.

What is also interesting: If I want to pair with the Mac and then look on the iPhone under hearing aids. Then in the place where it otherwise says "(not) paired", it says "paired on MacBook". But I didn't even saw my devices on the Mac


Devices: MBP M1 Pro and Cochlear Nucleus 1000 and Resound Enzo Q

Oct 25, 2023 1:16 PM in response to jarno117

That's a huge disappointment. I was waiting for 14.1 to hopefully solve the problem. I wonder if Apple is aware of the persistence of the problem, since their response of October 1, which tended to put the onus on the users and not a bug on Apple's part. Clearly there are enough of us who have tried enough things (both before and now after the 14.1 update) which pretty much rules out the former possibility.

Nov 1, 2023 8:51 AM in response to abigail205

I use Bluetooth hearing devices with my iPhone and iPad, but I have just spent an hour and a half on chat and then to a couple of Apple support people, all of whom were extremely helpful.

After many tests and clicks, restarts, removal of software etc, it now appears that my 18 month old IMac 24” does not have hearing aid support/connectivity!!

Apparently, this was the first time that the tech guys had been made aware of this issue and were as flabbergasted as I am that Apple would exclude this important accessibility function from a major device.

I have submitted a request for this to be investigated as have the tech guys, but there is no mechanism for knowing when or even if hearing aid functions will be added in any future update.

BTW, it has not been included in 14.1.


Nov 2, 2023 4:53 AM in response to lesdwood

Further to yesterdays post, I have spoken to Danlogic who have advised that if your apple device does not have MFI connection, I will require a "Danlogic phone clip. This would connect to the Imac bluetooth, allowing me to connect my aids to the phone clip. (Not sure if it is available on the NHS in the UL, but I have asked the question. If not, it is £150 and I am not sure if other similar devices on the open market would do the same job, but having spent a substancial sum on an Imac, I should not have to be digging and paying to find a work around because of Apples lack of inclusivity!

Unable to connect MFi Hearing Aids on Sonoma 14.0

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