Replacement Aipods pro 2nd Gen with lightning charging case

I lost my right AirPod pro, and ordered a replacement. But the replacement earbud will not connect with the original one. Has anybody had this issue, and how did you fix it? I’ve been on the phone with apple multiple times, and they have not given any solutions that are working.

iPhone 13

Posted on Sep 29, 2023 12:26 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 1, 2023 8:20 PM

Hi TravG7,


We would love to help you get this resolved. To activate your replacement, just follow the steps below.


"Set up your replacement AirPods or charging case


  1. On your iPhone, iPad, or iPod touch, go to Settings > Bluetooth and tap the Information button  next to your AirPods.
  2. Tap Forget This Device.
  3. Tap Forget Device, and tap again to confirm.
  4. Put both AirPods in your charging case.
  5. Open the lid and check the status light. It should flash amber.
  6. Press and hold the setup button on the back of the case for a few seconds. The status light should flash white.*
  7. Go to the Home Screen on your iPhone, iPad, or iPod touch.
  8. Open the case—with your AirPods inside—and hold it next to your iPhone, iPad, or iPod touch. A setup animation appears on your screen.
  9. Tap Connect, then tap Done.


* If the status light still flashes amber, connect the case to power, close the lid, and wait 20 minutes. Then open the lid and press and hold the setup button again for a few seconds until the status light flashes white."


Reference: Set up your replacement AirPods or charging case - Apple Support


Cheers!




1 reply
Question marked as Top-ranking reply

Oct 1, 2023 8:20 PM in response to TravG7

Hi TravG7,


We would love to help you get this resolved. To activate your replacement, just follow the steps below.


"Set up your replacement AirPods or charging case


  1. On your iPhone, iPad, or iPod touch, go to Settings > Bluetooth and tap the Information button  next to your AirPods.
  2. Tap Forget This Device.
  3. Tap Forget Device, and tap again to confirm.
  4. Put both AirPods in your charging case.
  5. Open the lid and check the status light. It should flash amber.
  6. Press and hold the setup button on the back of the case for a few seconds. The status light should flash white.*
  7. Go to the Home Screen on your iPhone, iPad, or iPod touch.
  8. Open the case—with your AirPods inside—and hold it next to your iPhone, iPad, or iPod touch. A setup animation appears on your screen.
  9. Tap Connect, then tap Done.


* If the status light still flashes amber, connect the case to power, close the lid, and wait 20 minutes. Then open the lid and press and hold the setup button again for a few seconds until the status light flashes white."


Reference: Set up your replacement AirPods or charging case - Apple Support


Cheers!




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Replacement Aipods pro 2nd Gen with lightning charging case

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