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Mismatched airpods after ordering correct replacement?

I ordered a replacement airpod for second generation airpod pros.

I forgot the device and popped in my new airpod. When I tried to pair the device it tells me my airpods don’t belong to me and they are mismatched. The only allle support page I can find tells me to get a replacement airpod because I must have mixed mine up with someone’s. I didn’t. I ordered a replacement. Please help. I can’t connect to the airpods at all anymore.

Repair ID: A5***

[Edited by Moderator]

Posted on Sep 29, 2023 1:20 PM

Top-ranking reply

JJRASC

Community Specialist

Posted on Oct 2, 2023 6:52 AM

Hello bigfatmamallama,

Welcome to the Apple Support Communities.

There are several setup steps you'll want to complete to get your replacement AirPod paired correctly. Please follow these instructions and reply back if you continue to notice any issues:

Set up your replacement AirPods or charging case - Apple Support

All the best!

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Mismatched airpods after ordering correct replacement?

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