11,909 messages in Inbox but Smart mailboxes and On My Mac all empty

Big Sur 11.7.8

Mail 14.0

iMac 27″, macOS 11.7

Posted on Sep 30, 2023 7:19 AM

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Question marked as Top-ranking reply

Posted on Sep 30, 2023 9:37 AM

The fact it worked under safe mode, says you probably have some memory resident program that is affecting caches.


The worst of these are products of Zeobit and Macpaw. Advanced Mac Cleaner, and MacKeeper. Some of them managed to get posted on the App Store, but never get negative reviews people as Apple will not let non-purchasers add commentary to the store. We have learned these products are as bad as malware.


If you suspect you might have one of these programs, look in your applications folder, and use

http://www.reggieashworth.com/appdelete.html to delete them by dragging their applications over its window.


if you have deleted the application, but still have memory resident content from launchdaemons safe mode can be used to locate and delete them using Devon Technologies EasyFind

https://www.devontechnologies.com/apps/freeware


Look for files by macpaw and zeobit and browse in Finder to their destination before trashing them in the Finder. Admin permissions are needed.

16 replies
Question marked as Top-ranking reply

Sep 30, 2023 9:37 AM in response to Patricia W

The fact it worked under safe mode, says you probably have some memory resident program that is affecting caches.


The worst of these are products of Zeobit and Macpaw. Advanced Mac Cleaner, and MacKeeper. Some of them managed to get posted on the App Store, but never get negative reviews people as Apple will not let non-purchasers add commentary to the store. We have learned these products are as bad as malware.


If you suspect you might have one of these programs, look in your applications folder, and use

http://www.reggieashworth.com/appdelete.html to delete them by dragging their applications over its window.


if you have deleted the application, but still have memory resident content from launchdaemons safe mode can be used to locate and delete them using Devon Technologies EasyFind

https://www.devontechnologies.com/apps/freeware


Look for files by macpaw and zeobit and browse in Finder to their destination before trashing them in the Finder. Admin permissions are needed.

Sep 30, 2023 7:58 AM in response to Patricia W

IMAP and Exchange mailboxes are by default stored on the server.

Smart Mailboxes need a working Spotlight index.

Rebuild the Spotlight index on your Mac - Apple Support


Check also that your mail filters aren't selected. When this icon is filled with blue it is selected:

When filtered not the entire content is shown.

If you still have nothing in the smart mailboxes, it is possible their search parameters are corrupted in some regards. Try creating new smart mailboxes for the parameters you need.

Sep 30, 2023 6:19 PM in response to Patricia W

We need to see what all is running, a report from this will not display any personal info...


EtreCheck is a FREE simple little diagnostic tool to display the important details of your system configuration and allow you to copy that information to the Clipboard. It is meant to be used with Apple Support Communities to help people help you with your Mac. It will not display any personal info.

https://www.etrecheck.com/


Thanks for Old Toad’s etrecheck instructions…

Slow iMac 2017 - Apple Community


Use the Note tool on the bottom of this editor's toolbar, as shown in the image, to copy and paste the output from EtreCheck. In a Reply before you click post, look for this to add longer texts...

Oct 1, 2023 8:23 AM in response to Patricia W

I'm not sure what this is...

Orphan system extension - A system extension has not been properly uninstalled.

But maybe...

Clean up:

[Not Loaded] URLDownloader - version 5.6 (Objective Development Software GmbH - 2023-04-18)


Application: Not found!

[Not Loaded] at.obdev.littlesnitch.daemon - version 5.6 (Objective Development Software GmbH - 2023-04-18)


Application: Not found!



Delete these files & restart...


~/Library/LaunchAgents/com.dropbox.DropboxMacUpdate.agent.plist


~/Library/LaunchAgents/com.perceptiveautomation.IndigoServer2.plist

~ tilde indicates your user library folder

Apple hid the Users' Library folders...


Method 1:

1 From the Finder, select the Go menu at top of the screen, and choose Go to Folder.

2 In the window that opens, enter ~/Library, and click Go.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

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