Cellular data usuage stuck at zero.

Hello cbc1973,

Thank you for reaching out to Apple Support Communities, and we'll be happy to help in any way we can. We understand you're having issues with your iPhone not showing cellular data usage. This article goes over cellular data usage information on your iPhone: Use cellular data on your iPhone or iPad - Apple Support

Have you tried restarting your iPhone? This simple step resolves a multitude of issues: Restart your iPhone - Apple Support

If that doesn't resolve the issue, does your iPhone need updating to iOS 17.0.2? Do you have a recent backup for the data in your iPhone in iCloud or your computer? If not, we recommend that you create one as described here: How to back up your iPhone, iPad, and iPod touch - Apple Support

Then update your iOS as outlined here:  Update your iPhone or iPad - Apple Support

If you aren't seeing usage, to get the most accurate cellular data usage from a current period, contact your carrier.

We hope this helps.

Cheers!

So far the suggestions have been a bit wide of the target. Let me see if I can improve on that with a screen shot from my new iPhone ("new" will explain the weird mismatch for lifetime usage and last reset date you might notice). Take a look at and compare your settings for the Mobile Data Usage Statistics function right at the bottom of my screen, and also the final note (below the Reset Statistics option). This is the very lowest part of the Mobile/Cellular Data page in Settings

Same issue and unable to fix . I don’t want to reset that’s stupid as the only option!!!

We appreciate you clarifying this for us, cbc1973,

Do you use more than one SIM or eSIM on your iPhone?

Do you use any VPN software on your iPhone? We ask because a VPN can impact your iPhone connectivity: Check VPN (Virtual Private Network) and third-party software to help resolve network connectivity issues - Apple Support

"Check for VPN connections and third-party firewall or security software

Some types of software, including VPN apps or configuration profiles, may have settings or restrictions that can cause connectivity issues. Types of software that could affect connectivity include: 

• VPN (Virtual Private Network) apps
• Managed configuration profiles
• Firewall apps
• Anti-virus apps
• Parental control apps
• Content blockers

Review the apps on your device to see if these types of apps or configuration profiles are installed. 

On iPhone, iPad, or iPod touch, scroll through your installed apps and check for VPN software or configuration profiles in Settings. 

• Settings > General > VPN (even if it says Not Connected)
• Settings > General > Profile (if this option doesn't exist, profiles are not installed)

On Mac, check your Applications folder in the Finder and check for configuration profiles in System Preferences > Profiles. 

If any of these types of apps are installed on your device, you may need to delete them to resolve the connectivity issue. Use caution if you choose to do this, since deleting an app or changing a configuration profile could affect how you use your device. For example, if you delete a configuration profile installed by your organization or school, your device may not work with that network."

If you haven't already, you may also consider resetting your Network Settings. You can go to Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings. Keep in mind that this will reset not only your cellular settings but your Wi-Fi networks and passwords as well.

We look forward to your reply.

Kind regards.

Did you get a fix for this? I have exactly the same problem

Cbc1973,

We completely understand your concern. Not being able to see your cellular data usage is unexpected behavior. With that being the case, we suggest that you reach out to Apple directly concerning this issue.

They will be able to look further into this with you. You can follow this link to connect with them:

Get Support

All the best.

Since the previous upgrade, my iPhone no longer allows me to change the cellular settings to “sort by usage” NOR does it display my data usage. It’s VERY annoying! I had hoped the most recent upgrade would’ve fixed this, but no. I prefer sort by usage as I have no desire to scroll through the long list to turn data off and on.

Why must every upgrade result in problems…are they intentionally programmed this way to keep the IT folks busy??!! And I hate that every upgrade requires more work by users and additional interaction with the phone in order to do the simplest tasks. I miss Jobs. Sigh…

Dear god thank you for your help !!