CarPlay started randomly disconnecting

My iPhone 13 mini started suffering from random CarPlay disconnects after updating to iOS 17.

I’m driving Seat Ateca 2021 with original infotainment system, which has only wired CarPlay.

I’ve switched cables, re-coupled the iPhone with the car, restarted the iPhone several times, cleaned the charging port, nothing helps.

My wife has an iPhone 14 pro with iOS 17, with no connectivity issues.

Any suggestion will be appreciated.

iPhone 13 mini, iOS 17

Posted on Sep 30, 2023 12:58 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 2, 2023 2:35 PM

Hi kipi25,


Thanks for posting in Apple Support Communities! You've taken some great steps so far. If you're already running the latest version of iOS 17, we also suggest ensuring your CarPlay stereo firmware is up-to-date. Check your car's manual for more information or contact the manufacturer for guidance.


This suggestion can be found in the article If you need help with CarPlay.


Should you need further assistance, contact Apple Support.


Cheers!

1 reply
Question marked as Top-ranking reply

Oct 2, 2023 2:35 PM in response to kipi25

Hi kipi25,


Thanks for posting in Apple Support Communities! You've taken some great steps so far. If you're already running the latest version of iOS 17, we also suggest ensuring your CarPlay stereo firmware is up-to-date. Check your car's manual for more information or contact the manufacturer for guidance.


This suggestion can be found in the article If you need help with CarPlay.


Should you need further assistance, contact Apple Support.


Cheers!

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CarPlay started randomly disconnecting

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