My phone will not restore my phone number what's going on

I had to reset my phone and now my number is not working

Posted on Sep 30, 2023 2:15 PM

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Question marked as Top-ranking reply

Posted on Oct 2, 2023 2:49 PM

Hey there black158,


Thanks for reaching out to the Apple Support Communities.


To get started, are you working with an iPhone that uses eSIM? If so, you may need to contact your carrier to receive a QR code to set your eSIM back up, or you can contact them to get the information to set up your eSIM manually.


For more details, check out this link here: About eSIM on iPhone - Apple Support


If not using eSIM, what are you seeing on your iPhone that indicates that your phone number is not working as expected? For example, are you seeing No Service, Searching, or SOS in the iPhone status bar, or are you seeing some other error or alerts? Also, which iPhone and iOS version are you currently working with?


Take care!

3 replies
Question marked as Top-ranking reply

Oct 2, 2023 2:49 PM in response to black158

Hey there black158,


Thanks for reaching out to the Apple Support Communities.


To get started, are you working with an iPhone that uses eSIM? If so, you may need to contact your carrier to receive a QR code to set your eSIM back up, or you can contact them to get the information to set up your eSIM manually.


For more details, check out this link here: About eSIM on iPhone - Apple Support


If not using eSIM, what are you seeing on your iPhone that indicates that your phone number is not working as expected? For example, are you seeing No Service, Searching, or SOS in the iPhone status bar, or are you seeing some other error or alerts? Also, which iPhone and iOS version are you currently working with?


Take care!

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My phone will not restore my phone number what's going on

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