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IPAD 8th Generation Screen Frozen. Device could not be turned off.

My IPAD 8th Generation screen froze. I could not enter anything, or stop any apps from running. I looked the problem online and was told to turn the device off. I tried every sequence of buttons it said and the device would not shut off. I had to leave it on until the battery died to restart it.


I would like a way to fix this so I do not have to do that again. My device was not available for a long time!!!!!!

iPad, iPadOS 16

Posted on Sep 30, 2023 6:46 PM

Reply
2 replies

Oct 1, 2023 4:12 AM in response to Help_me-9876

For future reference - if your iPad is unresponsive, connect your iPad to its Power Adapter and allow the iPad to charge. Then, while still connected to external power, try a forced-restart:


Force restart iPad (models with Face ID or with Touch ID in the top button)

If your iPad doesn’t have the Home button, do the following:

  1. Press and quickly release the volume button nearest to the top button.
  2. Press and quickly release the volume button farthest from the top button.
  3. Press and hold the top button.
  4. When the Apple logo appears, release the top button.




Force restart iPad (models with the Home button)

Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.




If iPad still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won’t turn on or is frozen. Or if your iPad isn’t working correctly after you restart it, see the iPad Support website.


If you continue to experience difficulties, you will need to seek assistance directly from from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:

https://apps.apple.com/gb/app/apple-support/id1130498044


You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad:

Genius Bar Reservation and Apple Support Options - Apple



IPAD 8th Generation Screen Frozen. Device could not be turned off.

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