iPad with forgotten passcode & more

Hello everyone,


I’ve had my iPad for some time now, and while I have a significant amount of artwork stored on it, I’ve unfortunately forgotten the passcode. I do have proof of ownership, including the original box, Find My details, and iCloud.


Although I hadn’t used the iPad for about a year, I recently discovered it and remembered my saved artwork. While I do have Face ID set up, it’s prompting me for the passcode instead. I’ve tried various potential passcodes like my birthday, current iPhone passcode, and some patterns, but to no avail.


I’m also unable to use “Find My” to reset because the WiFi seems to have expired (I’m not sure of the right term, but it’s asking for the WiFi passcode). I thought of possibly using Ethernet, so I’ll give that a try.


With iTunes, the only options seem to be to restore or update the device. I’d like to avoid this because I prefer the current iOS version; newer updates might slow the iPad down.


I’m at a loss on how to access my artwork without losing it. If anyone has any suggestions or solutions, I’d greatly appreciate it. I’m willing to provide proof of ownership or even visit an Apple Store with it.


Thank you in advance,

Blue 💙


iPad Pro, iPadOS 16

Posted on Oct 1, 2023 8:54 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 2, 2023 7:47 AM

Unless you are able to restart your iPad to a running state - and successfully enter your Passcode - you'll not be able to recover any data from your iPad.


iPadOS uses an encrypted filesystem. Successful entry of your iPad Passcode unlocks the Secure Enclave (this being your iPad's security chip) within which the only copy of the encryption keys - that are required to access and decrypt your data - are stored.


Unless you have a pre-existing backup of your locally stored data, anything stored on your inoperable iPad will remain beyond reach. However, any data that has been synchronised with iCloud may still be accessible from iCloud itself:

https://icloud.com


If you value your data, always keep a backup.



A forgotten or unknown iPhone/iPad passcode cannot be recovered - and neither can it be reset or modified from another device. If you see a waiting period you can wait and try again to input the correct Passcode; otherwise, the iPad must be restored.


You may find this support page to be helpful:

If you see an iPhone or iPad unavailable message or Security Lockout screen - Apple Support



iOS/iPadOS 15.2 or later with a forgotten Passcode


Apple has introduced a procedure with which to reset an iPad or iPhone with a forgotten Passcode - allowing you to use your AppleID and associated Password to reset your device.

How to reset your iPhone, iPad, or iPod touch when you forgot your passcode - Apple Support


You will be able to restore data from a pre-existing iCloud backup without the use of a computer, but will require a PC/Mac to restore data from an iTunes backup.



iPadOS 15.1 and earlier - and all devices that are Disabled



If your iPhone/iPad indicates that it is disabled/unavailable/locked-out, or you have forgotten your iPad passcode, you have no alternative other than to follow this process:

If you’ve forgotten the passcode on your iPad, or your iPad is disabled – Apple Support


You’ll need access to either a Windows PC (with iTunes for Windows installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of macOS).

Download and use iTunes for Windows – Apple Support

Update to the latest version of iTunes – Apple Support


Use of a PC or Mac is unavoidable. If you don’t have access to a suitable computer of your own, that of a helpful friend or family member will suffice. Alternatively, the technicians at the Genius Bar of your local Apple Store will be delighted to assist:

Genius Bar Reservation and Apple Support Options - Apple



AppleID


You may also need your AppleID and associated password. If these have also been forgotten, they can be recovered here:

https://iforgot.apple.com


To recover your credentials, you’ll need access to one of the following:

  • Your primary email address mailbox that corresponds with your AppleID
  • Any of the secondary/recovery email addresses that should be configured for your AppleID account
  • Any of the trusted telephone numbers (fixed line or Cellular/Mobile) that are associated with your AppleID


More information about recovery of your AppleID and associated Password:

If you forgot your Apple ID - Apple Support

If you forgot your Apple ID password - Apple Support




Similar questions

3 replies
Question marked as Top-ranking reply

Oct 2, 2023 7:47 AM in response to BlueFalconHD

Unless you are able to restart your iPad to a running state - and successfully enter your Passcode - you'll not be able to recover any data from your iPad.


iPadOS uses an encrypted filesystem. Successful entry of your iPad Passcode unlocks the Secure Enclave (this being your iPad's security chip) within which the only copy of the encryption keys - that are required to access and decrypt your data - are stored.


Unless you have a pre-existing backup of your locally stored data, anything stored on your inoperable iPad will remain beyond reach. However, any data that has been synchronised with iCloud may still be accessible from iCloud itself:

https://icloud.com


If you value your data, always keep a backup.



A forgotten or unknown iPhone/iPad passcode cannot be recovered - and neither can it be reset or modified from another device. If you see a waiting period you can wait and try again to input the correct Passcode; otherwise, the iPad must be restored.


You may find this support page to be helpful:

If you see an iPhone or iPad unavailable message or Security Lockout screen - Apple Support



iOS/iPadOS 15.2 or later with a forgotten Passcode


Apple has introduced a procedure with which to reset an iPad or iPhone with a forgotten Passcode - allowing you to use your AppleID and associated Password to reset your device.

How to reset your iPhone, iPad, or iPod touch when you forgot your passcode - Apple Support


You will be able to restore data from a pre-existing iCloud backup without the use of a computer, but will require a PC/Mac to restore data from an iTunes backup.



iPadOS 15.1 and earlier - and all devices that are Disabled



If your iPhone/iPad indicates that it is disabled/unavailable/locked-out, or you have forgotten your iPad passcode, you have no alternative other than to follow this process:

If you’ve forgotten the passcode on your iPad, or your iPad is disabled – Apple Support


You’ll need access to either a Windows PC (with iTunes for Windows installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of macOS).

Download and use iTunes for Windows – Apple Support

Update to the latest version of iTunes – Apple Support


Use of a PC or Mac is unavoidable. If you don’t have access to a suitable computer of your own, that of a helpful friend or family member will suffice. Alternatively, the technicians at the Genius Bar of your local Apple Store will be delighted to assist:

Genius Bar Reservation and Apple Support Options - Apple



AppleID


You may also need your AppleID and associated password. If these have also been forgotten, they can be recovered here:

https://iforgot.apple.com


To recover your credentials, you’ll need access to one of the following:

  • Your primary email address mailbox that corresponds with your AppleID
  • Any of the secondary/recovery email addresses that should be configured for your AppleID account
  • Any of the trusted telephone numbers (fixed line or Cellular/Mobile) that are associated with your AppleID


More information about recovery of your AppleID and associated Password:

If you forgot your Apple ID - Apple Support

If you forgot your Apple ID password - Apple Support




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iPad with forgotten passcode & more

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