You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
💡 Did you know?
⏺ If you can't accept iCloud Terms and Conditions... Learn more >
⏺ If you don't see your iCloud notes in the Notes app... Learn more >
⏺ If you can't accept iCloud Terms and Conditions... Learn more >
⏺ If you don't see your iCloud notes in the Notes app... Learn more >
I got the 15 last week and I cannot text non iPhones. Sometimes, they go through individually, sometimes not and never if within a group. My settings have not changed. I have checked the usual issues and removed the 1- from in front of the phone numbers. Help! This is more than an annoyance, as some groups are essential for work.
[Re-Titled by Moderator]
iPhone 15, iOS 17
I got the 15 Pro two weeks ago and I cannot text non iPhones. Sometimes, they go through individually, sometimes not and never if within a group. The same as the person above! My settings have not changed. I have checked the usual issues SMS and MMS messaging... It is the group text situation that is a HUGE problem.
I have contacted my carrier T-Mobile and they said it is an issue with Apple. I contacted Apple and after talking with several people I finally got a higher up guy who said he has seen this before and everyone in the group text thread (the text threads with both apple and android) has to delete and empty the trash on that text thread and then it can be rebuilt but only if everyone DELETES the text thread. It seems that after paying this much money the iphone 15 should be able to talk to all android users!
Then you need to contact them again and escalate the issue if needed. SMS (green bubble) messages go through your carrier, and, if they are not working, it is not an issue for Apple/users on this forum to help solve.
~Lyssa
I’m having the same issue. Is there any possible way to deal with the issue myself without trying to call? I was on the phone the other day for 5 hours just to try to switch my phone over from T-Mobile to Verizon.
This is very strange. This started all of a sudden last weekend. Now I can Not send any txt to android users. All the groups I’m in I can see everyone talking but can no longer respond. I have reset network settings, rebooted phone. I’m lost and this is a massive problem! I need this fixed! What’s also odd but fixed itself I couldn’t talk to Facebook messenger for three days. Now it works. But these txting issues need to be fixed. Btw iPhone 15 Pro Max!
If you've tried everything in the article, then you need to contact your carrier for more help.
~Lyssa
SMS (messages to Android phones) is a carrier feature. Have you contacted them?
This article might help: If you can't send or receive messages on your iPhone or iPad - Apple Support
~Lyssa
From my earlier post: If you can't send or receive messages on your iPhone or iPad - Apple Support
If nothing there helps, contact your carrier.
~Lyssa
You are correct! It was very difficult to get through to appropriate help at Verizon, but it IS now fixed.
Thanks for letting us know; sorry to hear it was such a hassle!
~Lyssa
What they do to fix the issue I’m having the same problem just that I’m on IPhone 14 pro max with Verizon
It was a Verizon setting. Call them during working hours, so you get a live person and tell them you are unable to TEXT. It did not take long to fix.
contact carrier
SMS (messages to Android phones) is a carrier feature. Have you contacted them?
~Lyssa
When I'm on a call that's disconnected, I'll wait an hour or so, then try calling back. If Verizon has not called you back yet, and you're still having issues, call again.
~Lyssa
what article?
I did contact my carrier and they took me through all these steps to check my phone and it has not changed at all. I am still having this problem!
iPhone 15 can't text Android phones
