Scanner Error

When initiating a scan. Image capture v8.0 reports a scanner error. Using iMac OS 12.7 Monterey. Using the same configuration on my Mac Book Pro with no problems.

iMac, OS X 10.11

Posted on Oct 1, 2023 11:40 AM

Reply

Similar questions

2 replies

Oct 1, 2023 4:14 PM in response to nevdon

Please read the following user tip and restate your question/problem in detail


     Writing an Effective Apple Support Communities Question - Apple Community


What scammer make and model is it?

Is it AirPrint compatible?

Have you tried Reset the Mac printing system to solve a problem - Apple Support?


Give this a try: boot into Safe Mode according to How to use safe mode on your Mac and test to see if the problem persists. Reboot normally and test again.


NOTE 1: Safe Mode boot can take up to 3 - 5 minutes as it's doing the following; 

• Verifies your startup disk and attempts to repair directory issues, if needed

• Loads only required kernel extensions (prevents 3rd party kernel/extensions from loading)

• Prevents Startup Items and Login Items from opening automatically

• Disables user-installed fonts 

• Deletes font caches, kernel cache, and other system cache files


NOTE 2: if you have a wireless keyboard with rechargeable batteries connect it with its charging cable before booting into Safe Mode. This makes it act as a wired keyboard as will insure a successful boot into Safe Mode.


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Scanner Error

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.