Scanner Error

When initiating a scan. Image capture v8.0 reports a scanner error. Using iMac OS 12.7 Monterey. Using the same configuration on my Mac Book Pro with no problems.

iMac, OS X 10.11

Posted on Oct 1, 2023 11:40 AM

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2 replies
Question marked as Helpful

Oct 1, 2023 4:14 PM in response to nevdon

Please read the following user tip and restate your question/problem in detail


     Writing an Effective Apple Support Communities Question - Apple Community


What scammer make and model is it?

Is it AirPrint compatible?

Have you tried Reset the Mac printing system to solve a problem - Apple Support?


Give this a try: boot into Safe Mode according to How to use safe mode on your Mac and test to see if the problem persists. Reboot normally and test again.


NOTE 1: Safe Mode boot can take up to 3 - 5 minutes as it's doing the following; 

• Verifies your startup disk and attempts to repair directory issues, if needed

• Loads only required kernel extensions (prevents 3rd party kernel/extensions from loading)

• Prevents Startup Items and Login Items from opening automatically

• Disables user-installed fonts 

• Deletes font caches, kernel cache, and other system cache files


NOTE 2: if you have a wireless keyboard with rechargeable batteries connect it with its charging cable before booting into Safe Mode. This makes it act as a wired keyboard as will insure a successful boot into Safe Mode.


Scanner Error

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