Apple Event: May 7th at 7 am PT
My partner and I both have 12 Pro Max iPhones. I am able to print to our HP printer, but he gets "gathering printer information", and then it goes to no printer. He can print just fine from his iPad. All three devices have been updated to iOS 17.0.2, and the printer and all devices are on the same network. Any thoughts why it's just one device?
iPhone 12 Pro Max
Hello E_Eh,
Thanks for reaching out to Apple Support Communities. We see you have some questions about AirPrint with your husband's iPhone, and we'd like to help. The following link may be able to assist, as it walks through how to set up AirPlay: Use AirPrint to print from your iPhone or iPad - Apple Support
Let us know if this helps.
Regards.
Well, as of yesterday, I also started not being able to print from my iphone. They're all now updated to 17.0.3. So, after reading other posts, I turned off Norton VPN, shut down the iphone, turned it back on, and voila, was able print. Since it worked on mine, we did the same thing on the other iphone, and it can also now print. Still doesn't answer why initially it only affected one phone, but at least we can print from both again.
Hey E_Eh,
At this point, we would recommend reaching out to Apple Support. They will have the necessary tools to investigate into this matter more with you: Apple Support.
Take care.
Thank you for the reply. He's been using airprint successfully from his iPhone for some time now. This is just a recent problem.
Sudden problem printing from 1 (of 2) iphones - gathering printer information
