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User profile for user: veita
veita Author
User level: Level 1
5 points

My Apple TV won't play video

Can watch Apple TV on den tv but not game room tv. Problem says that I need to check internet connection but other apps using internet work fine.


[Re-Titled by Moderator]

iPhone 11, iOS 13

Posted on Oct 1, 2023 1:26 PM

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User profile for user: Urquhart1244
Urquhart1244
Community+ 2024
User level: Level 10
143,400 points

Posted on Oct 3, 2023 12:19 AM

  1. Try resetting the Apple TV app, then sign in again. Reset the Apple TV app - Apple Support
  2. Else see if Samsung allows the Apple TV+ app to be deleted and re-installed.
  3. Also verify that you have the latest system software for your TV.


If the issue persists after that, then contact the Apple Support staff.

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Question marked as Top-ranking reply
User profile for user: Urquhart1244
Urquhart1244
Community+ 2024
User level: Level 10
143,400 points

Oct 3, 2023 12:19 AM in response to veita

  1. Try resetting the Apple TV app, then sign in again. Reset the Apple TV app - Apple Support
  2. Else see if Samsung allows the Apple TV+ app to be deleted and re-installed.
  3. Also verify that you have the latest system software for your TV.


If the issue persists after that, then contact the Apple Support staff.

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My Apple TV won't play video

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