Has anyone connected their Mac Mini to their Samsung M8 monitor camera?

Question

Has anyone connected their Mac Mini to their Samsung M8 monitor camera?

I have a Mac Mini (Apple M2, 2023) and am using a recently bought Samsung M8 monitor. It has a camera, which works with the monitor itself, but does not seem to connect to the Mac mini.

I am using an Apple Thunderbolt 4 Pro Cable (USB-C to USB-C specifically for this kind of data) that I have just purchased directly from Apple, but the camera still doesn’t appear on my Mac. I’ve tested the port with my iPhone and that connects, so the port is fine.

I’ve tried connecting the camera with FaceTime, Photo Booth and Zoom but it’s not there. I’ve restarted my Mac too. I’ve chatted to Apple and they have suggested updating from Ventura 13.5.2 to 13.6, which I’m in the process of doing plus user a different user admin.

Has anyone else connected this camera to their Mac? Any other suggestions would be much appreciated!

Mac mini, macOS 13.5

Posted on Oct 1, 2023 9:28 PM

Reply

Answer 1

nanveco

Level 1

13 points

Oct 25, 2023 3:42 PM in response to Claire Gold Coast

Go to Samsung M8 settings->External device Manager->USB-C Preference:High. Speed Data.

That works for me!

Reply

Answer 2

nanveco

Level 1

13 points

Oct 25, 2023 7:23 PM in response to Claire Gold Coast

In you M8 connect your Thunderbolt USB-C to the USB-C port next to the mini HDMI, in my Mac mini pro I connect it to the center usb-c port.

After all done, if does not work restart the Mac mini check again if settings remains the same and turn on face time. Good luck

Reply

Answer 3

nanveco

Level 1

13 points

Oct 25, 2023 7:39 PM in response to Claire Gold Coast

In your M8, connect your Thunderbolt USB-C to the USB-C port next to the mini HDMI, in my Mac mini pro I connect it to the center usb-c port.

After all done, if does not work restart the Mac mini check again if settings remains the same and turn on face time. Try Photo Booth, Good luck

Reply

Answer 4

bruno75

Community Specialist

Oct 3, 2023 6:55 PM in response to Claire Gold Coast

Hey there Claire Gold Coast,

We'd like to help by ruling out some basics, along with confirming more details about what's happening:

You mentioned that the same port works on your Mac to detect your iPhone, but not the monitoring system. Are you connecting your iPhone using the same cable?
Sometimes unexpected behavior can be resolved with a restart. Check out the section ‘Restart your Mac' here: Shut down or restart your Mac
We see you have macOS 13.5 installed, but the latest version for that older macOS version is 13.6. In case you needed it, this link shows how to first back up, then update: Update macOS on Mac Please keep in mind that while you may be able to update to macOS 13.6, your Mac model may also be compatible with macOS 14. At this time, we only recommend making sure macOS 13.6 is the version installed.

Cheers!

Reply

Answer 5

faith185

Community Specialist

Oct 3, 2023 7:57 PM in response to Claire Gold Coast

Claire Gold Coast,

If you use any adapter, the following guidance from If your external display is dark or low resolution - Apple Support may help as well. Although the issue is different than yours, there's some great guidance there that may be useful.

"Check cables and connections

Make sure that your external display's power cable and video cable are connected securely and correctly at both ends. Learn more about how to connect a display to your Mac.

Your external display will be dark or use a lower resolution or refresh rate if your video cable or any adapter you may be using with it doesn't support the resolution and refresh rate of the display. If you're using a Thunderbolt or USB-C adapter, it must also be compliant with DisplayPort Alt Mode, Thunderbolt 3, or Thunderbolt 4.

If the display is connected to a Mac laptop computer with a closed lid, make sure that the Mac is connected to power and using an external keyboard and mouse.

If your display is connected to a hub or dock, connect your display to a port directly on your Mac."

Take care.

Reply

Answer 6

Sean_B1

Community Specialist

Oct 6, 2023 5:27 PM in response to Claire Gold Coast

Hello Claire Gold Coast,

Thank you for that information. The best thing to do at this point, would be to get in touch with Apple directly for further support at: Get Support - Apple

Cheers!

Reply

Answer 7

Oct 3, 2023 7:42 PM in response to bruno75

Hi,

Thanks very much for the reply.

Yes, I’ve restarted my mac and also updated to macOS 14 but neither of these things helped.

No, I did not use the same cable to connect my iPhone, as I needed the lightning to USB-C, rather than the USB-C to USB-C I used with the camera. It is a brand new cable from Apple though, so it should work. It should be the right one too.

Thanks again!

Reply

Answer 8

Oct 6, 2023 5:03 PM in response to faith185

Hi,

Thanks for the reply. I had already tried what was relevant here. The cable is a Thunderbolt 4 too, so should work.

I just wondered if the camera is not compatible but others seem be using it, so who knows!

Thanks anyway!

Reply

Answer 9

Oct 6, 2023 6:13 PM in response to Sean_B1

Thanks for your reply.

I have already done that and we went through some troubleshooting steps but they didn’t help. They weren’t able to tell me if the camera was compatible.

In the end, they asked me to get in touch with Samsung support, which I had already done. Unfortunately the person I chatted with wasn’t that helpful. He also did some troubleshooting but eventually said he didn’t think the camera was compatible. I have the feeling he wasn’t entirely sure though.

So I’m still not sure if it should work.

Thanks though! :-)

Reply

Answer 10

Oct 25, 2023 7:07 PM in response to nanveco

Thanks so much for your reply.

I’ve just tried this but it still doesn’t work unfortunately. I’m not sure what I’m doing wrong.

Did you connect your M8 camera to your Mac mini using a Thunderbolt USB-C to USB-C cable?

Reply

Answer 11

BDAqua

Level 10

251,101 points

Oct 25, 2023 5:01 PM in response to nanveco

👍:)

Reply

Has anyone connected their Mac Mini to their Samsung M8 monitor camera?

Similar questions